2005 Loyalty Social Media 
Beyond Philosophy
FEBRUARY 15, 2024
In 2005, my fieldwork revealed 20 emotions that drive or destroy value in a Customer Experience. Like your employees who pick up on words and phrases intuitively, AI will hear signals in customers’ communications, their comments on social media, the number of times they call the call center, the type of call it is, and other details.
Service Untitled
OCTOBER 15, 2013
The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. Perhaps the Dell story with the “power to do more” further explains the concept of “social listening.”
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Service Untitled
MARCH 24, 2014
Amazon’s $20 increase for Prime members certainly drew a lot of derogatory hoopla this past week with social media and forums all buzzing with criticism about the 25% hike. In fact, according to Brand Key, a loyalty consulting agency, Amazon’s ratings dropped from 93% to 83% two days following the hike.
Service Untitled
FEBRUARY 6, 2013
If all goes well during a purchase or service, chances are the tweets, emails, and text message applications so readily available have helped to engage our customers with loyalty programs, discounts, rewards, and product information. Treat the customer with respect. Their success is your success. The conversion.
Michelli Experience
JANUARY 24, 2017
In 2005, W. From brand logo to the signature uniforms (including red heeled shoes) to social media strategy (#shecanics) to actual design across key customer touchpoints (offering salon services in the waiting lounge) Girls Auto Clinic is swimming in its own blue ocean. Swimming in a Blue Ocean”.
ShepHyken
JANUARY 31, 2020
Gen Z- born from 2005 to present. Known as big spenders (since they have the highest disposable income among the generations), they value brand loyalty but also reported to be more willing to try out new products. Your brand could succeed in marketing to this generation through social media and SMS. Millennials.
TechSee
DECEMBER 5, 2017
Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Lithium is a privately held company headquartered in San Francisco, and was named a Leader in The Forrester Wave: Social Media Management Solutions, Q2 2017.
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