Clarivate

NOVEMBER 1, 2021

Between 1981 and 2010 Henk was a senior staff member at the Centre for Science and Technology Studies (CWTS) at Leiden University, still now a center of excellence in the field of bibliometrics. His books became the cornerstone of bibliometrics education. Glänzel, U. Schmoch and M. Thelwall) in 2018.

2021 105

2021 2010 2004 2005 105

Avaya

OCTOBER 2, 2017

One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. We’ve been attending this Dubai-based mega-event since 2005 and every year we design our show presence from scratch, to provide fresh and unique info to our customers and partners who invest time in visiting us.

2017 43

2017 Technology 2005 Telecommunications 43

Beyond Philosophy

NOVEMBER 19, 2020

From that moment on, and this occurred back around 2005, my company links our Customer Experience efforts to proof so that the champions of Customer Experience are not caught out as I was all those years ago in that German conference room. Everyone did not share that mindset, and they still don’t. You have to prove it works.

Customer Experience 133

Customer Experience ROI 2002 2005 133

Beyond Philosophy

MARCH 16, 2023

With so many companies concentrating on investing resources in customer experience management, with all the technology and tools in use to make it easier than ever before, why don’t we see the opposite? In other words, we can compare satisfaction today to what it was in 1994, 2000, or 2005. So, how can this be?

2010 88

2010 Customer Satisfaction Competitive Advantage 2002 88

CSM Magazine

SEPTEMBER 26, 2024

The airport’s innovative initiatives, such as the introduction of a biometric identification system using facial recognition technology, aim to streamline passenger processes and reduce stress levels.

2005 52

2005 Customer Experience 2024 Exceptional Customer Service 52

CSM Magazine

JULY 29, 2021

Businesses use this technology to: Convert website visitors into leads. It’s a US-based company that was founded in 2005. It develops cutting-edge technologies such as speech and sound recognition, search technologies, and natural language understanding. Activate cold or dormant leads. SoundHound.

2005 98

2005 Magazine 2014 2015 98

ShepHyken

FEBRUARY 21, 2022

The startup will put the funds toward enhancing its Digital Brain technology, which uses a technique called “cognitive modeling” to recreate things like the human brain’s emotional response system in order to construct autonomous animated characters. My opinion is that this technology ups the customer experience related to lower-level needs.

Article 74

Article 2022 Customer Service 2005 74

ShepHyken

JANUARY 31, 2020

Businesses must keep their eyes on the sky and their ears to the ground when it comes to this world’s rapidly changing trends, themes, and pulse, but must never neglect the lifestyles, attitudes, technological aptitude, and the overall customer service expectations of their clients according to generational differences.

Customer Service 88

Customer Service Social Media 2004 2005 88

Alida

DECEMBER 19, 2017

After 15 years at AOL, her next big decision was to raise her hand to become president of one of AOL’s subsidiaries, Advertising.com, in 2005. “It Its TV measurement legacy has been greatly influential in advertising, but it has evolved with modern technologies to address total audience measurement—all devices and all platforms.

Advertising 100

Advertising 2005 2013 2017 100

ShepHyken

JANUARY 31, 2020

Businesses must keep their eyes on the sky and their ears to the ground when it comes to this world’s rapidly changing trends, themes, and pulse, but must never neglect the lifestyles, attitudes, technological aptitude, and the overall customer service expectations of their clients according to generational differences.

Customer Service 82

Customer Service Social Media 2004 2005 82

Customer Enthusiast

AUGUST 24, 2018

Amazon has been an early adopter of this practice beginning in 2005 with the release of Amazon Prime, a paid subscription service that gives users access to free two-day delivery (one-day in some areas), streaming music and video, and other benefits. Online ordering is the fastest growing segment for the $675B U.S. grocery market.

2005 50

2005 2017 Reference Retail 50

CSM Magazine

MARCH 16, 2022

Founded in 2005, Quora Group works nationwide with a range of clients across the public and private sector. The North Tyneside company started out in 2005 servicing and installing gas boilers but has grown from a father and son operation into a thriving business with more than 50 direct employees.

2005 52

2005 Document 2018 2013 52

QuestionPro Audience

FEBRUARY 24, 2021

Taking survey panel technology to the next level – Discover powerful answers with ease. QuestionPro takes industry-leading measures to curb and eliminate poor-quality respondents, responses, and data with industry-leading behavioral and technological audience verifications. Need 80+ verification points on your respondents?

White Paper 78

White Paper 2005 Leadership Insights 78

Beyond Philosophy

FEBRUARY 15, 2024

In 2005, my fieldwork revealed 20 emotions that drive or destroy value in a Customer Experience. Of course, learning about how your present experience evokes emotions doesn’t have to rely on technology. Specificity is required to identify the feeling with which you are dealing.

Connections 88

Connections Loyalty Brands 2005 88

Oracle

APRIL 3, 2018

In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil. Since 2011, the company has been investing in technology and processes to provide the best commerce experience to its clients. During this time, the company has matured in its adoption and use of the technology.

Fashion 50

Fashion Retail 2005 2011 50

Magellan Solutions

DECEMBER 16, 2015

With technology at the forefront of business growth, as evidenced by businesses investing their resources in interactive websites and social media accounts, newer lead generation processes have emerged, such as search-engine marketing, social media advertising and display ads.

2005 72

2005 Social Media Call Center Hospitality 72

CSM Magazine

APRIL 25, 2022

As technology has become more advanced, many customers opt to do their shopping online and use digital services to manage many aspects of their daily lives. Ashley Lukehart has been writing about the impact of technology and IT security on businesses since starting Parachute in 2005. About the Author.

2005 52

2005 Financial Consumers 2020 52

ClearAction

NOVEMBER 13, 2014

Its growth was initially driven by the proliferation of marketing technology and increased pressure from the C-suite to prove the value of marketing and contribute to the bottom-line. The 2006 IDC CMO Technology Benchmark Study found that the headcount allocated to MO was about 2.5%.

Marketing 62

Marketing 2007 2009 2005 62

Second to None

JANUARY 22, 2019

Too often, brands blame a lack of technology or resources for their organizational problems. “Companies are rendered irrelevant by their scarcity of new thinking not the introduction of new technologies. The beauty of asking these two questions is that the answers can lead you to existing technology.

2005 48

2005 Telecommunications 2018 Voice of Customer 48

Service Untitled

NOVEMBER 8, 2013

Whereas the warning signs of poor customer service seem to be universal in this day and age of technology and good old personal one on one intervention, the adage of the “customer is always right” can never be a one-size fits all solution. Angry Customers Customer Satisfaction Customer Service Little Things, Big Differences'

2005 65

2005 Customer Service Representative Call Center Poor Customer Service 65

Interactions

MARCH 11, 2021

Bringing people and technology together has always been a key tenet of Interactions’ philosophy. Most recently, she founded and led Banter Technologies, delivering conversational solutions for start-ups and Fortune 100 companies. I loved working in the space, but was eager to work with the technology itself.

2005 62

2005 Consulting Technology Automotive 62

Magellan Solutions

FEBRUARY 16, 2018

Aside from our competent staff, we also invested in state of the art computer technologies and IT equipment to deliver efficient, excellent, and expedited results to our clients. We are also ISO 27001:2005-certified and HIPAA compliant, so you can have peace of mind regarding your data security and privacy when working with us.

2005 53

2005 Financial 2015 2016 53

Confirmit

FEBRUARY 5, 2020

A lot has changed in the world of CX since the ACE Awards first launched in 2005. On this journey, we’ve been lucky enough to celebrate our clients’ accomplishments, and the advancements in technology, approaches and methodologies along the way. We’re celebrating the 15 th anniversary of the ACE Awards this year.

2005 52

2005 2020 Download Customer Voice 52

Lumoa

JANUARY 23, 2018

Machine learning technologies can detect the degree of sentiment as well: if someone hates your product, the negative sentiment is stronger than if he just dislikes it. A study done in London School of Economics in 2005 found that 7 point NPS increase led to an average 1% revenue increase.

NPS 114

NPS Financial Feedback Net Promoter Score 114

transcosmos Information Systems

MARCH 16, 2016

Many blogs don’t solely focus on IT, some also feature a complete perspective on the different types of technology. Common article topics include Big Data, analytics, cloud computing, the roles they play in shaping Information Technology and how they improve our quality of work and life in general. VentureBeat.

Blog 69

Blog 2016 Government Technology 69

Magellan Solutions

JUNE 21, 2016

Having served small to medium-sized enterprises since 2005, we’ve collaborated with companies from industries like travel and tourism to healthcare and consumer electronics. It lets them provide excellent customer service without having to increase in-house or invest in new technology. Looking to have outsourced services soon?

Tourism 56

Tourism Contact Center 2005 Healthcare 56

Talkdesk

MAY 7, 2015

What’s more, the number of workers telecommuting several days a week has increased by almost 80 percent between 2005 and 2012, according to Global Workplace Analytics. By having instant messaging and presence technology, for example, your agents can communicate in real-time. In fact, in 2015, 1.3

Call Center 40

Call Center 2005 2012 2015 40

Magellan Solutions

JULY 8, 2021

The contact center services Philippines boasts the latest technology when it comes to internet connectivity, telecommunications, data security and IT infrastructure. This is why this demographic is familiar with the technology. How does a call center ph like Magellan Solutions face all the stated worries above?

Call Center 52

Call Center Contact Center 2005 Telecommunications 52

LiveChat

APRIL 3, 2017

When Amazon launched Prime in 2005, it was an unproven concept that many thought would end in failure. Before the cloud technology infrastructure platform launched publicly in 2006, it was first a way for internal teams to stop reinventing the wheel when they set out to build a new product.

E Commerce 51

E Commerce 2005 E-support 2006 51

CSM Magazine

DECEMBER 19, 2022

Offering games from studios like NetEnt, IGT (International Gaming Technology), Play’N Go, and Novomatic, the site has more than enough to keep players entertained. It was launched in 2005 and is owned by the Betway Group. There is also a live casino and spectacular welcome bonuses for new players.

Customer Service 52

Customer Service 2012 E-support 2005 52

transcosmos Information Systems

MARCH 16, 2016

Many blogs don’t solely focus on IT, some also feature a complete perspective on the different types of technology. Common article topics include Big Data, analytics, cloud computing, the roles they play in shaping Information Technology and how they improve our quality of work and life in general. VentureBeat.

Blog 59

Blog 2016 Government Technology 59

C Space

FEBRUARY 11, 2020

Fascinated by politics, he has advised on strategy for New Labour in the UK during the 2005 election, and Al Gore and his team on launching and positioning a leading sustainable asset management firm. This change goes way beyond channel & technological advances. It goes beyond the democratization of production.

Net Promoter Score 52

Net Promoter Score Customer Centricity 2005 Banking 52

ProProfs Chat

DECEMBER 23, 2019

Or perhaps, their strategies may not be adequately supported by systems and technology. With such dramatic intrusion of technology what exists now is a ‘know it all’ environment. These wearable devices come with built-in technology and act their FastAccess pass. Maybe they just lack processes and operational capabilities.

Customer Centricity 96

Customer Centricity Customer Journey Mapping Customers Culture 96

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 52

Presentation Transportation 2030 2005 52

Comm100

FEBRUARY 6, 2018

This person should ensure documentation and content produced by team members is consistent, as well as overseeing technology, strategy and content generally. One key task that should be addressed before building any knowledge base is appointing an owner. The knowledge base owner has several responsibilities.

Document 52

Document 2005 Advertising Article 52

Daniel Group

JULY 27, 2023

We started work with our first dealer in 2005 because management wanted to (1) know what customers thought about their service and (2) identify ways to improve it. Since beginning our ExperienceConnect CX program, we have completed over one million customer surveys with B2B industrial customers. Following are some things we have learned.

NPS 52

NPS Customer Experience Net Promoter Score 2005 52

Daniel Group

JULY 27, 2023

We started work with our first dealer in 2005 because management wanted to (1) know what customers thought about their service and (2) identify ways to improve it. Since beginning our ExperienceConnect CX program, we have completed over one million customer surveys with B2B industrial customers. Following are some things we have learned.

NPS 52

NPS Net Promoter Score 2005 2007 52