2006 Communication Feedback 
GetFeedback
JANUARY 12, 2020
Through Voice of the Customer (VoC) surveys and many other sources of customer feedback, it can seem like a game of whack-a-mole. Southwest gets lots of negative feedback on their boarding approach and yet decided that fixing this problem would raise costs and eventually cause customers to defect. That’s not as easy as it seems.
Customer Bliss
APRIL 11, 2017
While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. In days 30-60, Brian focused extensively on communications. In those, customers give feedback, and Sprint responds to the feedback. He has an MBA from Purdue University.
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Customer Bliss
JANUARY 17, 2019
When Lisa started working at Netspend in 2006, the company was relatively small and was in an industry that didn’t really exist before the company itself existed. She had support from her C-Suite leaders, as the president saw the value of leading their external and internal facing communications with CX. Enjoy the show!
CX University
JANUARY 10, 2025
They bring convenience, enhance communication, and personalize care, promising a higher quality of service. Launched in 2006, it was the first national tool to standardize and publicly report healthcare quality from a patient’s viewpoint. However, have these innovations truly fulfilled their promise?
CSM Magazine
NOVEMBER 11, 2015
Attributing this to striving for excellence in customer experience, the business has been awarded Gold Trusted Merchant status from the global feedback engine Feefo for achieving a 100 per cent customer service rating provided by over 500 customers in the last year Posting a £1.3 Communication, quality and delivery drive everything we do.”
Service Untitled
MAY 13, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback; an important tool for success Cheryl May 13, 2010 Customer Satisfaction , Proactive 2 Comments Ask a customer what they want from your company or service, and they will tell you. Some companies use statistics to follow trends.
Service Untitled
OCTOBER 28, 2010
Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? So how do structured data analysis feedbacks work?
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