SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

2020 132

2020 Customer Experience Magazine Consulting 132

Qualtrics

OCTOBER 11, 2019

By building a culture of open and trusted communication, we can create a more engaging, creative, and authentic workforce where employees feel deeply connected to the goals and objectives of the organization. Open Communication Definition. Some people may prefer to share via instant messaging platforms (e.g.,

Culture 26

Culture Communication Multi-Channel E-support 26

Service Untitled

JULY 17, 2013

With the expert incorporation of social media, Burberry has more than 10 million Facebook followers, but even Twitter was not to be the final public method of expanding the younger consumer desire of fashion and function communication. Culture Customer Satisfaction Customer Service Employees Proactive Specific Companies'

Fashion 51

Fashion Apparel 2007 2012 51

Amity

FEBRUARY 10, 2017

Around 2007, I decided to move into the post-sales world because I wanted to get closer to the product, to the value proposition, and to the customer challenges that can be addressed through software. That’s our legacy, and although Oracle Marketing Cloud is a newer entity, it blends easily into that culture.

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Engine Insights

OCTOBER 2, 2015

Keeping employees engaged in this type of dynamic, ever changing industry is key, especially as the news that Dow Jones delivers impacts societies and communities. The employee culture is one of energy and enthusiasm. The survey results showed employees have an incredible connection to Dow Jones. Mark Musgrave, Dow Jones.

2015 40

2015 Engagement 2007 2014 40

CSM Magazine

JUNE 14, 2019

First trialled in 2007 with a £10 maximum spend limit, its true introduction to the mainstream was only around five or six years ago, although it feels much longer. A bigger online presence, more social media interaction and payment-based incentives are now being used to augment in-store communication. The tipping point.

Customer Service 40

Customer Service 2007 Hospitality Retail 40

CX Journey

MAY 19, 2016

2007-09-08 Today I'm pleased to share a guest post by Paul Laughlin. So, if marketers and CX leaders need to better engage with people’s emotions and ensure communications have the emotional impact they wish, surely there will be a growing need for research skills. Photo from www.lucnix.be. So, how about the 14th Century?

2007 42

2007 Magazine 2016 Culture 42

Amity

MAY 15, 2017

I got a lot of experience with writing, communicating, and talking to people! I went to school for brand communications and marketing. Around 2007, I decided to move into the post-sales world because I wanted to get closer to the product, to the value proposition, and to the customer challenges that can be addressed through software.

Customer Success 71

Customer Success 2011 2004 Sales 71

Service Untitled

MARCH 15, 2010

On Valentine’s Day, 2007 an ice storm in the northeast set the venue for a customer service disaster when hundreds of passengers were held captive on the tarmac and thousands of travelers were stranded in airports.

Blog 41

Blog Airlines 2009 2010 41

Storyminers

APRIL 6, 2020

Even though companies are usually taking a step back in times of crisis (for example, during the global economic recession of 2007-2009), this case is totally different. A small introduction, with a short bullet list of your actions, simple colors, and a subject line giving them clearly what you want to communicate is enough.

Brands 59

Brands 2007 2009 Social Media 59

Customer Alignment

MAY 11, 2017

What’s in it for me Communicate the value of your survey upfront, how long it will take and what you’re going to do with the results. Test your alignment Aligning the needs and dreams of your customers with the culture and capability of your company is key. www.customeralignment.co.uk [1] A 2007 Stanford University study.

Feedback 40

Feedback 2007 Hotels Social Media 40

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Jeff helps clients develop customer-focused cultures. Bill Quiseng. Jeremy Watkin.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Service Untitled

JUNE 8, 2010

Cons: The book was copyrighted in 2007, and some of what was written seems out of date now. Service Untitled The blog about customer service and the customer service experience. We all enjoy reading true accounts of customer centered companies and their rise to success. The book provides practical information for customer service employees.

Books 41

Books Blog 2010 2007 41

Storyminers

JULY 6, 2020

The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Jeff helps clients develop customer-focused cultures. Bill Quiseng. Jeremy Watkin.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. Service Culture Book. Personalization’s relationship to culture fit. Or does personalization, but up against cultures?

Engagement 52

Engagement Culture Measurement Employee Experience 52

Service Untitled

APRIL 7, 2010

Luis said: Apr 20, 10 at 12:04 pm I had about the same experience in 2007 during our family vacation (2 adults and 4 childrens). Looking at the business now, it has grown into a corporation and is serving more people who cannot say but all the good service it renders. They lied on a “supposed” refund to my account within 72 hours.

Airlines 41

Airlines Blog 2010 Travel 41

Grade.us

JUNE 2, 2020

Alternatively, you’re actively listening to unhappy customers so you can solve their problems, improve your own business, and illuminate a channel of open communicate. Reputation.com offers response and communication templates, called macros to request and reply to reviews, respond to customer complaints. Built for scale.

2020 47

2020 Management Net Promoter Score Multi-Channel 47

Magellan Solutions

AUGUST 31, 2022

The Queensland government hired IBM in December 2007 to create a payroll system for the Queensland Health Department. Accenture’s outsourcing agreement with Hertz is a clear example of the need for improved communication and project management in outsourcing. . If you want your business to prosper, effective communication is a must. .

2004 75

2004 Banking E Commerce Events 75

CloudCherry

MARCH 14, 2019

Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. She adapted her leadership and communication style to different circumstances that helped her to effectively communicate the CX vision with clarity and passion that results in our organization taking clear action.”.

Hospitality 236

Hospitality 2007 Insurance B2C 236

CloudCherry

MARCH 14, 2019

Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. She adapted her leadership and communication style to different circumstances that helped her to effectively communicate the CX vision with clarity and passion that results in our organization taking clear action.”.

Hospitality 210

Hospitality 2007 Insurance B2C 210

Confirmit

DECEMBER 17, 2018

Still today, many employers act as if staff should be grateful for having a job, regardless of the company culture or how they are treated. That way of thinking is sooooo 2007! It goes beyond the cost of recruitment to include lost productivity, training time, and negative cultural impact, just to name a few.

2007 40

2007 Culture Feedback Blog 40

SmartKarrot

JANUARY 28, 2022

To Communications Service Providers. monday.com attempts to transform how teams collaborate and build a culture of transparency. Founded in: 2007. This SaaS-driven field service management and communication software allows scheduling jobs and getting paid in the respective field. Like what you are reading? monday.com.

2015 10

2015 2011 2006 2010 10

Customer Guru

JANUARY 3, 2018

When we started the journey of Cloudnine in 2007, we did not have any great ambition of growing beyond one unit. From 2007, the way in which “word of mouth” can be propagated has changed with the onset of digital media. The reason for giving this perspective is that, in 2007, these were the differentiators that worked.

Customer Centricity 95

Customer Centricity Healthcare 2007 Hospitality 95

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. I would tell them, “ ask me on the community, and I will answer you there.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. I would tell them, “ ask me on the community, and I will answer you there.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. I would tell them, “ ask me on the community, and I will answer you there.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. I would tell them, “ ask me on the community, and I will answer you there.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. I would tell them, “ ask me on the community, and I will answer you there.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. I would tell them, “ ask me on the community, and I will answer you there.

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

I have always been a fanatical user of message boards, with my deepest interest in them as an internet cultural fixture happening in the late 1990s. There are so many others that came along from 2007 through 2008 that are part of the Lithosphere’s story too. I would tell them, “ ask me on the community, and I will answer you there.

2006 40

2006 2008 2005 2007 40

Service Untitled

FEBRUARY 26, 2009

Back in December 2007, I featured a two part guest post from Jennifer Harris, an employee at Ruby Receptionists. Most companies don’t tolerate the worst of these customers (they hang up ), but what about the customer who is just really angry and isn’t necessarily doing anything wrong? How do you work with that customer?

Blog 41

Blog 2007 2006 2009 41

Kustomer

NOVEMBER 12, 2020

I’ve worked within big media and video and I have a fairly diverse background in communications and I’m also in media. And this is back in 2008, 2007, and YouTube was only a year old. I’ve worked within print production. I’ve worked within the education sphere. Gabe Larsen: (02:32). Awesome, man.

2008 52

2008 Innovation Customer Service Leadership 52

LiveChat

AUGUST 3, 2018

to tailor communications that are hyper relevant to each customer. Relevant communication is the key to stronger conversions and a smooth overall user experience. It’s been 11 years since Steve Jobs released the very first iPhone to an expectant world on June 29, 2007. Never rest on a successful product.

Customer Focused 28

Customer Focused Multi-Channel Airlines 2007 28

Alida

DECEMBER 15, 2016

In 2013, the average M&A deal was valued at $224 million —a significant jump from 2007’s $42 million. When health systems merge, however, there’s a high risk of culture mismatch, putting undue stress on your employees. Between 2009 and 2013, annual hospital deals have increased 14 percent.

2013 138

2013 Airlines Hospitality 2005 138

Brandwatch CX

JANUARY 25, 2019

April 2007: 20m. July 2007: 30m. October 2007: 50m. In May 2007, Facebook open their Marketplace, which lets users post classifieds to sell products and services. By the end of 2007 over 100,000 companies had signed up, with Facebook launching Pages for Businesses to support this. A decade of Facebook.

2009 89

2009 2007 2008 2017 89

C Space

JULY 23, 2021

Consciously at times—and at other times unconsciously—I have captured signs of a seismic shift in our culture. The fact that many of the images in this book appear to be of worlds of wealth and belie their reality is precisely the point for both the subjects and for the image-maker (me) in an image-based culture. ith bewigged coachman.

2008 52

2008 Culture Books Magazine 52