Remove 2007 Remove Culture Remove Social Media
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[Experience Action Podcast] CX Pulse Check – March 2025

Experience Investigators by 360Connext

He is currently the Vice President of Patient Experience at Vanderbilt University Medical Center (VUMC), where he has significantly improved patient experience and operational efficiency since 2007. At VUMC, he enhanced the patient experience percentile rank and developed programs to boost workforce culture and patient engagement.

2025 143
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Facebook Fines: Is Their Culture To Blame?

Beyond Philosophy

After all, the social media platform hasn’t exactly been keeping our private information under lock and key. It reveals a lot about the focus of the culture at Facebook, and it isn’t on protecting its user’s privacy. Facebook has a series of scandals over the years, going all the way back to 2007.

Culture 90
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Is ‘Being Human’ With Customers A New Concept? And, Does It Create Emotional, Experiential, Social and Financial Value?

Beyond Philosophy

Much of this is, culturally, operationally, and from a communications perspective, is what we have been describing as “inside-out advocacy” for years. Worse, it can sometimes feel like ‘the enterprise culture’ as we know it has lost its way with stakeholders, especially with regard to being purpose-driven and trust-based.

Financial 144
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Amazing Business Radio: Dennis Yu

ShepHyken

Top Takeaways: Social Media is an opportunity for a brand to show the world that they are interested in resolving issues for their customer. Quotes: “TikTok in 2022 is Facebook in 2007. They discuss how businesses can use TikTok to promote their brand and enhance customer experience. Repurpose content.

2007 99
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People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Michel Falcon Experience

I do not have enough confidence to stand on the stage and give you guys theory that I haven’t tried, I haven’t tested, and aren’t orange true, so I’m going to introduce you to something called the people first culture, the three piece strategy, some micro customer experiences. Magazine all of the time.

Culture 12
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What Is A People-First Culture? (Fireside Chat With Jayson Gaignard)

Michel Falcon Experience

Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. How was the culture at 1-800-GOT-JUNK?

Culture 60
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She strongly believes that corporate culture and employee experience directly impact customer experience. He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management.

2020 132