2007 Net Promoter Score Social Media 
Daniel Group
SEPTEMBER 23, 2021
I think you guys started in 2007. At the time, there were a lot of survey mechanisms out there, but we were introduced, of course, to Lynn, to you and your team, the Daniel Group, and the the evolution of the net promoter score at the time and the science behind it, was starting to take off. Quite a lot. We can love it.
Beyond Philosophy
JUNE 4, 2015
Kotler picked up a theme that was articulated in the 2007 book, Firms of Endearment. It also means that every transaction and touchpoint interaction, and the long-term relationship, needed to carry forward the organization’s unique character, must be a reflection of the perceived value represented to the customer.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
NOVEMBER 13, 2022
Whether it’s with live chat, SMS, social media, or email, customers can reach out and receive the same great experience. . In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Social media .
SurveySensum
JULY 14, 2020
He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. Michael Pace – Customer Service Thought Leader, Director of Global Member Services at Virgin Pulse. LinkedIn : [link].
Amity
FEBRUARY 10, 2017
The speed of the internet and the hyperactivity of social media generates enormous pressure on marketing organizations to listen more, react sooner, anticipate earlier, and stand out from the crowd in the messages they convey. This approach meshes well with the transformation that is being forced on the marketing industry today.
SurveySensum
SEPTEMBER 8, 2023
Between 2007 and 2011, Apple’s NPS soared from 58% to an impressive 72%. This could be in the form of social media posts, blog articles, videos, or infographics. Leverage Social Media: Encourage advocates to share their positive experiences and content on social media platforms.
SurveySensum
JUNE 4, 2024
Founded in 2007 by Friedrich Schwandt, Statista offers comprehensive statistics and studies on over 80,000 topics across a wide range of industries and markets. Social Media Listening : Monitor social media platforms to gauge customer sentiment and trends.
Expert insights. Personalized for you.
98 
Let's personalize your content