West Monroe

JUNE 29, 2017

For the first time in the post Great Recession era, the economy has proven it can withstand the effects of reversing the Quantitative Easing (QE) practices that began back in November of 2008. Banks were able to lend that extra cash to businesses and consumers at lower rates to stimulate the economy back to growth.

Banking 53

Banking 2008 2017 Retail 53

Clarabridge

DECEMBER 7, 2016

Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. Before Clarabridge, we used to manually read through and code all of the customer survey responses. This was a huge, time-consuming undertaking. About Chris Rogers.

Feedback 81

Feedback 2008 2014 Government 81

Lumoa

JUNE 14, 2023

Zendesk’s research found that an overwhelming majority of consumers (nearly three out of five ) stated that quality customer service is paramount in cultivating brand loyalty. Meanwhile, 50% of consumers will likely switch to a rival after just one bad support experience. And you’re not alone in feeling that way.

NPS 78

NPS Customer Centricity Loyalty Presentation 78

West Monroe

DECEMBER 11, 2022

As we’ve learned from previous recessions, the companies that combine defensive tactics with strategic offensive investments in customer experience, technology, and risk management can emerge from a downturn victorious. Customer-forward user experience/user interface design. Customer outreach and communication.

Banking 52

Banking Marketing 2008 Financial 52

Wootric

FEBRUARY 14, 2019

Why we love David : He’s VP of Customer Insights at Ancestry.com. A seasoned CX pro, David was with the Global Consumer Insights team at Clorox and Head of Global Research and Brand Strategy at Fitbit before joining the venerable family history and genomics company. Melinda Gonzalez. Steven Van Belleghem.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Alida

MARCH 5, 2021

The global pandemic may have impacted how consumers buy luxury goods, but the market is still growing. consumers will likely return quickly to paying full price for luxury goods—the same way they did after the 2008 global financial crisis. According to McKinsey & Co.,

Retail 130

Retail 2008 Fashion Feedback 130

Clarabridge

MARCH 30, 2017

Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer experience surveys. Before Clarabridge, we used to manually read through and code all of the customer experience survey responses. This was a huge, time-consuming undertaking.

Customer Experience 45

Customer Experience 2008 2014 Feedback 45

Qualtrics

OCTOBER 1, 2020

TV shows, deodorant brands, and vacation packages are targeted based upon the typical consumer’s age. For example, President Barack Obama won the 2008 election due to his dominance among young voters. Whether it is for political polls or consumer products, gender often reveals disparity in opinions. Gender Questions.

Insights 49

Insights 2008 2013 Sports 49

Clarabridge

DECEMBER 7, 2016

Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. Before Clarabridge, we used to manually read through and code all of the customer survey responses. This was a huge, time-consuming undertaking. About Chris Rogers.

Feedback 40

Feedback 2008 2014 Government 40

West Monroe

JANUARY 25, 2022

To raise the bar even higher, we are increasingly convinced that this balancing act must also ensure both live and screen-based experiences have the same level of excellence, simplicity, and ease—all working in concert with each other to ensure seamless transitions when customers move between channels. In the U.S.,

Banking 52

Banking 2022 Financial Multi-Channel 52

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Bold360

DECEMBER 1, 2016

Mark Harrington is Vice President of Marketing for Clutch , a leading Consumer Management platform, delivering innovative marketing solutions to over 60 million customers of premier brands like Crabtree & Evelyn, Godiva, Meineke, and Rawlings. And it is best to do that from the get go, rather than as an afterthought. ClutchSuccess.

Customer Experience 104

Customer Experience Customers Consulting E-support 104