Retently

JULY 28, 2023

A short definition of the CXO position describes it as being responsible for managing the business relationship with its customers throughout the entire customer experience journey. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization.

Chief Customer Officer 122

Chief Customer Officer Customer Centricity Call Center 2004 122

LiveChat

AUGUST 3, 2018

Despite the mind boggling success that the original iPhone enjoyed, Apple went ahead and launched the iPhone 3G just a year later, on July 11, 2008. The post 4 Customer-Focused Master Strokes that Winning Companies Get Right appeared first on LiveChat. Apple sold a million iPhones in just 74 days from launch.

Customer Focused 28

Customer Focused Multi-Channel Airlines 2007 28

Maz Iqbal

NOVEMBER 20, 2014

Joseph Goldstein, A Heart Full Of Peace, Best Buddhist Writing 2008. Which kind of explains why many organisations which talk about customer focus, customer obsession, customer-centricity are playing at the periphery: making process changes, buying-implementing technology etc. So allow me to make it real for you.

Customer Centricity 63

Customer Centricity 2003 Leadership 2008 63

ijgolding

FEBRUARY 5, 2018

This led to me spending a lot of time in my clients stores, observing customers and how they interacted with both the products and the employees. My fascination with the ‘customer interface’ was born! Was HP a customer focused organisation at that time? Is it really possible to measure customer culture?

Culture 105

Culture Measurement 2008 Books 105

CX Journey

FEBRUARY 4, 2016

This quote is an abbreviated version of what Warren Buffet said to Charlie Rose in an interview about the financial meltdown of 2008: Charlie Rose asked: “Should wise people have known better?” They might talk about a great customer experience or advertise a great customer experience, e.g., "Better than Amazon!"

Innovation 42

Innovation 2008 Financial Culture 42

ClearAction

AUGUST 21, 2016

When you connect the feedback dots, you make things better for all customers, not just one at a time. Q: Can companies turn their customer experience reputation around? An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers.

Brands 54

Brands Customer Experience Social Media 2008 54

Kustomer

DECEMBER 17, 2020

” I was one of the, sarcastically, fortunate people to graduate with a marketing degree in the recession in 2008. And we all know marketing was the first thing to go in 2008 when the recession happened. So I kind of just landed in sales because that’s what marketing people did in 2008 with a degree and student loans.

Connections 57

Connections 2008 Events Loyalty 57

Wootric

FEBRUARY 14, 2019

Why we love Rachel: She’s the Director of Customer Experience at Zuora. Rachel has built and led high-performing, thought-leading customer-focused teams. In 2008 Shep was inducted into the National Speakers Association Hall of Fame speaker for lifetime achievement in the professional speaking industry. Rachel English.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Natalie Petouhof

FEBRUARY 2, 2016

Winning an Excellence Award is a great honor, but the real winners are the organizations themselves and their customers and clients because of the innovation and customer focus they demonstrate.”. “The winning programs deliver meaningful business results to their organizations.

2008 40

2008 E-support 2013 Innovation 40

Smith+co CX

MARCH 15, 2021

His adherents say we are ending the Winter phase of the 5 th Kondratieff that started with the Great Financial Crisis of 2008. What Fullers demonstrated and Weatherspoon did not, is a sense of empathy extended to staff as well as customers. HomeServe’s purpose is centred around making everything easy for its customers.

Brands 36

Brands 2008 Banking Sports 36

Storyminers

JULY 6, 2020

Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. Jeff helps clients develop customer-focused cultures. Leslie O’Flahavan.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

SurveySparrow

MARCH 23, 2021

4 After the 2008 depression, Starbucks launched a marketing campaign to reassure its customers that it was worth the extra cost as people were shifting to cheaper options like McDonald’s. . If you are a customer-focused company, then creating the right strategy will be easy for you. . ” means “live more.”

Marketing 52

Marketing Apparel Brands 2008 52

Storyminers

JULY 6, 2020

Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. Jeff helps clients develop customer-focused cultures. Leslie O’Flahavan.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Magellan Solutions

DECEMBER 11, 2023

In 2008, we experienced a significant transformation. In 2003, the company’s first campaign focused on 411 directory assistance. In 2008, everything changed when Magellan Solutions acquired a significant client in voice recognition. -based call center but encountered a “chicken and egg” situation.

Leadership 52

Leadership 2008 Call Center 2001 52