Thematic

DECEMBER 9, 2022

Think surveys, posts on social media, online reviews and chat logs. During the 2008 recession, Starbucks came under threat. An example of a company that successfully leveraged a market gap during the 2008 recession is mens' fashion retailer Bonobos. Let's look at Target during the 2008 recession.

2008 71

2008 2010 Customer Satisfaction Fashion 71

Lumoa

JANUARY 2, 2022

Detractors Bring Your Sales & Profits Down PwC research shows that 1 in 3 customers leave a brand due to a bad experience. Sprout Social research shows that 47% of consumers have used social media to complain about a business. And nothing brings this point home more than what happened in 2008.

NPS 78

NPS Net Promoter Score Social Media 2008 78

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Utilizing a social media influencer’s pull is just as much about increasing brand recognition as it is about increasing sales.

Connections 75

Connections Brands 2008 Social Media 75

BirdEye

JULY 7, 2023

It has the capability to answer frequently asked questions as well as offer product and service suggestions to drive sales. A great example is an AI chatbot that takes on customer support duties via an organization’s mobile app, website, or social media channels. H&M also had success with its digital styling chatbot.

Customer Service 96

Customer Service Social Media Banking 2008 96

Stella Connect

JANUARY 12, 2018

EBTH was founded in 2008 by Jacquie Denny and Brian Graves, two veteran vintage sellers in the Cincinnati area. EBTH soon became an expansive online estate sale company. million in funding, the company auctions off over 80,000 unique items per month, and performs over 450 estate sales, reaching over 150 countries. Now, with $84.5

Sales 75

Sales Customer Service Management Connections 75

Team Support

JANUARY 9, 2024

Over time, as internet technology advanced and online communication became more sophisticated, live chat evolved to be integrated into various websites for purposes beyond customer support, including sales, lead generation, and general communication. Fun fact: TeamSupport was founded in 2008! Talk to our sales team today.

Technology 59

Technology Call Center Social Media 2007 59

SurveySensum

JANUARY 15, 2024

Sales and Revenue Growth Online reviews fuel about 20% of sales as they increase customer spending by 30%. A positive review proves a product’s quality and reliability and is a powerful force behind sales in this industry. He attended Kuwait University, where he graduated in 2008 with a Bachelor’s Degree in Economics.

E Commerce 59

E Commerce 2008 2012 Consumers 59

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Utilizing a social media influencer’s pull is just as much about increasing brand recognition as it is about increasing sales.

Connections 63

Connections Brands 2008 Social Media 63

ReviewTrackers

APRIL 21, 2021

Successful brands and marketers have learned to use customer feedback from review sites in ways that drive their search engine performance, social media strategy, and consumer engagement levels. What they are overlooking are review sites such as Yelp, mobile app stores , and social media review pages. MerchantMaverick.

Banking 65

Banking Financial Insurance Social Media 65

Kitewheel

JULY 2, 2020

Sales of many non-essential items have decreased; in March 2020, retail sales experienced an estimated 8.7% In 2010, Harvard Business review completed a study of the 2008 recession and how it affected a number of companies. Social Media . These changes have left businesses to cope with economic repercussions.

Retail 52

Retail Social Media 2008 2010 52

ClearAction

AUGUST 21, 2016

Q: When companies don’t get it right, customers are taking to social these days to gripe about it and get action. A: Yes, but “ social media ” tends to be rigidly defined as Facebook, LinkedIn, Twitter, and other popular platforms. Q: Can companies turn their customer experience reputation around?

Brands 54

Brands Customer Experience Social Media 2008 54

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 59

B2B Brands Social Media Wireless 59

NetBase

JUNE 25, 2019

And they’re limited to social media posts only. It analyzes all sources of customer experience data , including social media, ratings and reviews, and internal data sources as well. sec Search all data from 2008 to now. 20 sec Search all data from 2008 to now. What else puts us ahead of the competition?

2008 73

2008 E Commerce Social Media 2007 73

Retently

MARCH 18, 2019

Amazon has invested plenty of resources into making its sales, shipping, and return processes as simple and reliable as possible. Tesla’s sales reps (also called Product Specialists) are on the company’s payroll and don’t get sales commissions, meaning there is never an incentive for them to pressure buyers to make a purchase.

Net Promoter Score 126

Net Promoter Score NPS Customer Retention Loyalty 126

NetBase

MAY 7, 2020

Using the 2008 recession to navigate through this rough terrain, Europe is predicting the largest quarterly decline in economic activity since World War II, meaning approximately an 8 to 13 percent drop in gross domestic product (GDP) , even with precautionary measures in place. Learnings from Europe. New Twist on Consumer Engagement.

Retail 71

Retail Consumers Social Media Government 71

Brandwatch CX

FEBRUARY 23, 2024

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

B2B 52

B2B Brands Social Media Wireless 52

Amity

OCTOBER 31, 2016

Uberflip has always had a strong marketing team because, after all, we’re a content marketing platform, the sales team has grown a ton over the last couple of years, and we have an amazing, fast-growing engineering team that’s built an amazing product. How did you personally get started in Customer Success?

Customer Success 0

Customer Success Customers Definition Metrics 0

ijgolding

MARCH 7, 2016

In 2008, Woolworths left a huge hole in high streets all over Britain – it had completely failed to remain relevant to the consumer and ceased to be a viable business. Even though Sir Philip wrote off over £200 million of debt, poor Christmas sales and ever growing rent bills have almost pushed the business over the edge.

2015 64

2015 Financial Retail Social Media 64

SurveySensum

JULY 9, 2024

Back in 2008, the former CEO of Starbucks launched the “My Starbucks Idea” – platform, where customers can come together to give suggestions and recommendations to the company. The Mobile Order & Pay option comprised 6% of Starbucks’ 2016 US sales. This initiative was greatly received by the customers.

NPS 52

NPS Loyalty Loyalty Programs 2016 52

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Chattermill

MAY 12, 2019

Whether you work in marketing, sales, support, engineering or product, if you want to become a master of your craft and deliver a great experience for customers, here’s our advice for getting an edge: Read books. Under his leadership, Zappos has grown gross merchandise sales from $1.6M Customer Experience Books. by Jeanne Bliss.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

Wootric

FEBRUARY 14, 2019

He has implemented successful CX, VoC, social media and marketing programs and led highly-engaged teams, both co-located and remote around the globe. In 2008 Shep was inducted into the National Speakers Association Hall of Fame speaker for lifetime achievement in the professional speaking industry. Guneet Singh.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

ProProfs Chat

MAY 15, 2020

Way back in 2008, the global coffee chain launched a new initiative called “The Starbucks Idea”, as an engagement and retention mechanism for its customers. You send it to a wrong segment of users, and you might get trolled on social media. This will help you retain your users for much longer duration.

Customer Experience 64

Customer Experience E Commerce Feedback 2008 64

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Lumoa

JUNE 14, 2023

Plus, with the proliferation of social media and online communities, it’s become ever more convenient for customers to share their experiences with a larger audience. A bad NPS score means you’ll have fewer loyal customers, which translates to fewer sales. Sales surged , and their stock prices skyrocketed.

NPS 78

NPS Customer Centricity Loyalty Presentation 78

C Space

JUNE 1, 2020

And hopefully retailers will create new selling seasons so October isn’t when all of fall goes on sale.”. In 2008, folks lost jobs … and they found us. Dollar Tree’s first-quarter sales rose 8.2% Larger rival Dollar General said sales rose 27.6% billion, beating analysts’ estimates of $6.14 In the U.S.,

2020 52

2020 Brands 2008 2021 52

Magellan Solutions

FEBRUARY 24, 2022

For this reason, every marketer’s top goal is to find leads and keep the sales pipeline going. This awareness and interest can be used to make sales right away like in TV and in the newspaper. Basically, B2B (Business to Business) lead generation deals with getting the information of businesses to pitch a sale.

Social Media 40

Social Media B2B B2C Sales 40

Currency Alliance

OCTOBER 12, 2021

Agreeing to promote each other to existing customer bases nearly always leads to an immediate uplift in sales for both parties. In one iteration of the campaign, in 2008, the bank ran a ‘Be Money on Campus’ contest , whereby students competed to offer the most useful financial advice to their peers, with cash prizes of $25,000 up for grabs.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

LiveChat

AUGUST 3, 2018

GEICO stands out as a shining example of a service company that puts its customer data to great use where customer service, marketing and sales are in glorious sync. This is where a multichannel point of sale (POS) system like Shopify’s outshines the rest. Can you sell on any channel of your customer’s choice?

Customer Focused 28

Customer Focused Multi-Channel Airlines 2007 28

Magellan Solutions

JULY 11, 2022

During the 2008 Global Recession, Cisco managed to stay afloat during the economic downturn turmoil by downsizing through outsourcing. . During the 2008 Global Recession, IBM signed a number of outsourcing contracts. . Businesses often reduce prices, cut costs, and postpone new investments as sales begin to decline.

2008 40

2008 Financial 2007 2009 40

SurveySparrow

MARCH 23, 2021

Check out how they fare on social media and what they do there regularly. Such an exercise is done when the company is trying to change its perception amongst the audience, when there is a decline in sales, or when there is a major shift in the markets in which they operate or because of an obsolete value proposition.

Marketing 52

Marketing Apparel Brands 2008 52

Kustomer

APRIL 9, 2020

The last big recession was in 2008 and no one wants to relive that. John suggests ceasing sales messages and emails; instead, companies should reach out to customers with kindness and concern. The current COVID-19 pandemic has hit the economy very hard. Come on man, be real, is there a middle ground that you’d advocate for?

Loyalty 52

Loyalty Airlines Leadership 2021 52

SmartKarrot

APRIL 13, 2020

The Atlassian Corporation has reached billions in revenue even without an enterprise sales team, all by creating user-friendly software development, team collaboration, project management tools including JIRA and Confluence. The ‘haven for programmers’ – GitHub has been providing its services through a SaaS model since 2008.

2020 19

2020 2019 2002 2008 19

SmartKarrot

JANUARY 18, 2022

Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. The company aims at providing a single platform for automated marketing, sales, and other services. The sales team can concentrate on developing customer relationships and converting leads.

2011 11

2011 E Commerce E-support 2008 11

Qualtrics

APRIL 17, 2019

I moved to Sydney in 2008 and in 2014, I moved to Singapore for just under 4 years. Kym is actively involved in our QPride community, which you can see in action at #BeYouAtQ on social media. So – you’ve had a bit of a relocation here, haven’t you? I’m originally from Brisbane in sunny old Queensland.

Sales 37

Sales 2008 2014 Social Media 37

Magellan Solutions

APRIL 2, 2020

When it occurs, businesses must know what they are up against for — drop in revenue, lower levels of production, and decline in sales. This has been the sharpest drop in consumer confidence in the US economy since the Great Recession in 2008. . How can you manage your sales during the coronavirus pandemic? from 101.0

2008 52

2008 Consumers Financial Sales 52

Fox Metrics

JULY 15, 2020

The COVID19 climate is similar to the recession of 2008, which marked the popularity of business intelligence systems. Customers’ needs: Consumers’ needs have changed over this period, and by analyzing sales data, you can adjust production to keep up with the trend. Is it social media marketing?

2020 52

2020 2008 Insights Marketing 52