2009 Brands Customer Service Training 
ShepHyken
APRIL 30, 2024
My annual customer service and CX research includes some very compelling findings that will make you want to simplify your customers’ experience. As important as convenience is to the customer experience, there is more to “de-complicating” the overall experience. They’ve complicated their message.
ShepHyken
JULY 11, 2022
It’s part of the customer experience. Are you delivering information that adds value to customers and enhances their experience with your brand? The Retention Crisis: Should We Be Treating Employees More Like Customers? Go to The Customer Focus to learn more about our customer service training programs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Win the Customer
NOVEMBER 14, 2016
Thanks to increasing connectivity, your customers can now voice their frustrations to everyone on social media. Research has shown that in the period between 2009 and 2014, the number of Twitter users using the platform for customer service doubled to 22%. Wow your customers on social media with excellent service.
ShepHyken
MARCH 8, 2017
I thought to myself that it would be cool for my brand to own this domain. Well, it was expensive, at least by my standards… unless I wanted to have an asset that would brand me to customer service forever. That made me start thinking of the brands that would love to have their name synonymous with CustomerService.com.
ShepHyken
FEBRUARY 8, 2021
Next generation is the new generation in customer experience by Carlos Lopez-Abadia. Fast Company) As we witnessed in the 2009 downturn, if companies react quickly and organize themselves well, there are many opportunities to be gained from this crisis. My Comment: How will customer experience change in the near future?
ShepHyken
MAY 1, 2023
Each week, I read many customer service and customer experience articles from various resources. According to the research, since 2009, a stock portfolio of the publicly traded brands in Siegel+Gale’s research outperformed every major index with a return of 1,841%. Here are my top five picks from last week.
ShepHyken
JUNE 13, 2022
In 2009 only 18% of the value of the top 100 brands was in subscriptions. Customer Experience Is Getting Worse by Katie Deighton. The Wall Street Journal) The quality of customer experience offered by consumer-facing brands and government agencies declined in the year through April 2022. This grew to 29% by 2018.
Expert insights. Personalized for you.
103 
Let's personalize your content