2009 Brands E-support 
CSM Magazine
DECEMBER 6, 2021
Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead.
ShepHyken
AUGUST 6, 2023
It involves nurturing positive relationships with customers to encourage repeat purchases, foster brand advocacy, and reduce customer churn. When using AI for customer support, consider this point in the article: “Every interaction enhances or diminishes a customer’s perception the company involved.” in 2022 and 5.4%
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C Space
MAY 4, 2020
The Brand Move Roundup – May 4, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. In March, its global sales plummeted 43% from the previous year.
C Space
JUNE 1, 2020
The Brand Move Roundup – June 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Others, though, are scaling back their usual spend.
Maru Group
APRIL 8, 2020
Supporting & alleviating the strain for employees. Companies that understand the importance of employee satisfaction, health and safety, and how it correlates with positive customer experiences, recognize this challenge and are acting accordingly to provide support. Maintaining a personal, human touch in an otherwise scary world.
Helpware
JULY 14, 2017
So go public with your customer support team. When the Amazon Kindle Fire HDX was released, it wasn’t just a big leap in the world of e-readers, but customer service as well. The point is to make it s easy as possible for the customer to get help from your support team. Make Your Customer Support Hotline Google Friendly.
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. This allowed CX insights (the workshop findings) to be top-of-mind among managers in every business unit and support function as they embarked on their strategic plans. issue prevention).
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