2009 Brands E-support 
CSM Magazine
DECEMBER 6, 2021
Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead.
Maru Group
APRIL 8, 2020
Supporting & alleviating the strain for employees. Companies that understand the importance of employee satisfaction, health and safety, and how it correlates with positive customer experiences, recognize this challenge and are acting accordingly to provide support. Maintaining a personal, human touch in an otherwise scary world.
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SurveySensum
JULY 14, 2020
It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!
ShepHyken
AUGUST 6, 2023
It involves nurturing positive relationships with customers to encourage repeat purchases, foster brand advocacy, and reduce customer churn. When using AI for customer support, consider this point in the article: “Every interaction enhances or diminishes a customer’s perception the company involved.” in 2022 and 5.4%
C Space
MAY 4, 2020
The Brand Move Roundup – May 4, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. In March, its global sales plummeted 43% from the previous year.
C Space
JUNE 1, 2020
The Brand Move Roundup – June 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Others, though, are scaling back their usual spend.
Kustomer
JANUARY 20, 2022
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. We often talk about metrics that our e-team doesn’t really care about.”
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