SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Roy Atkinson is one of the top influencers in the service and support industry.

2020 132

2020 Customer Experience Magazine Consulting 132

Magellan Solutions

OCTOBER 21, 2020

But, the most crucial role of tech in law is in the form of e-discovery. What is e-discovery? Well, e-discovery is just that. . E-discovery — as you might have guessed — is short for electronic discovery. The output of e-discovery is called electronically stored information (ESI). Never heard of it?

E-support 52

E-support Document 2009 Social Media 52

Magellan Solutions

DECEMBER 10, 2017

It is suggested blockchain may do for the $217 trillion real estate market what the Internet did for communication. Many think of blockchain as the technology, or better yet the operating system, that supports Bitcoin, the digital currency launched in 2009 that has been very much in the media in recent days as prices have run up.

Government 84

Government 2009 E-support Fashion 84

Amity

MARCH 24, 2016

Founded in 2009, Vend is a retail POS Software, Inventory Management, E-Commerce & Customer Loyalty for iPad, Mac and PC. We have four pillars under the Customer Success umbrella; Education, Enablement, Experience, and Support. Our team can then communicate the needs of our customers back to the product team.

Customer Success 91

Customer Success Retail Chief Customer Officer E Commerce 91

C Space

JUNE 1, 2020

“We had a desire to show up for the community and provide some kind of context for what we’re living through.” And I think that’s some of what we’re planning for as we take a look into our crystal ball at back half of the year and 2021,” Dollar Tree Chief Executive Gary Philbin said, referring to the 2008-2009 financial crisis.

2020 52

2020 Brands 2008 2021 52

Service Untitled

JULY 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Improving a Department in 4 Steps Douglas July 15, 2009 Customer Service , Exercises/Resources 2 Comments Over the last week or so, I have been working with a company on improving the service experience within a small department of theirs.

Blog 45

Blog 2006 2009 2010 45

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). for October as I write this!).

Blog 40

Blog E-support 2006 2009 40

Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. 99% of customers now believe that companies need to improve their service and support. In 2021, this meant that 48% of organizations diversified the digital channels they support.

Customer Service 80

Customer Service Omnichannel Social Media 2021 80

C Space

JUNE 26, 2020

Earlier this month, Bollywood celebrities like Priyanka Chopra Jonas drew ire from users on social media who called them hypocritical for voicing support of Black Lives Matter while appearing in skin lightening cream advertisements. In sad news for fans of giant robotic rodents, the parent company of Chuck E. million in 2018.

2020 52

2020 Brands E-support Sports 52