2009 Customer Satisfaction Customer Service Representative 
Helpware
JULY 14, 2017
The bar for “outstanding” customer service was raised because it allowed customers to interact with service representatives with the touch of a button. The point is to make it s easy as possible for the customer to get help from your support team. Publish Your Customer Service Reports.
Service Untitled
MAY 21, 2012
.” Let’s visit with Zappos.com for a moment and discover how their customer service recipe extends far beyond what most other establishments offer. With a 100 percent satisfaction guarantee and a one-year return policy, consumers find the entire buying and service experience fun and efficient.
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Service Untitled
OCTOBER 25, 2010
Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.
Service Untitled
APRIL 30, 2009
Service Untitled The blog about customer service and the customer service experience. This idea can apply to customer service as well. The more each of your customer service representatives knows about what is going on at your company and with your products, the better decisions they can make.
Service Untitled
MARCH 31, 2010
They need to be hired because they can not only do the job, but be able to deal with the customers – just like any other consumer oriented position. What would be the results if a company used representatives who insulted, assaulted or told customers to “die&# on the road?
Service Untitled
JUNE 14, 2011
million complaints against North American businesses last year; up 10 percent from 2009. So why are so many people so dissatisfied with customer service ? Jack Abelson, a retail industry consultant called customer service “abominable.&# The July issue of Consumer Reports stated there were 1.1
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