transcosmos Information Systems

JULY 6, 2017

If you want to establish your brand as trustworthy and reliable, it’s important to provide exemplary customer support services. The increasing popularity of social media has given businesses a great opportunity to reach their customers where they’re at in real time. According to a J.D. 1. Zappos.com.

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MAY 21, 2012

.” Let’s visit with Zappos.com for a moment and discover how their customer service recipe extends far beyond what most other establishments offer. With a 100 percent satisfaction guarantee and a one-year return policy, consumers find the entire buying and service experience fun and efficient.

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Customer Service 2009 Entertainment Social Media 80

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OCTOBER 25, 2010

Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. Social Customer Service – A completely different animal? Networking.

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Blog Social Media 2010 Customer Relationship Management 44