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Seven CX Tips to Help Weather the 2021 Holiday Season ‘Everything Shortage’

CSM Magazine

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead.

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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

When using AI for customer support, consider this point in the article: “Every interaction enhances or diminishes a customer’s perception the company involved.” remains unchanged since 2009 while inflation reached 6.2% Some e-commerce websites now give their customers an option to leave a tip when they check out.

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Great Ideas in Customer Service

Helpware

So go public with your customer support team. When the Amazon Kindle Fire HDX was released, it wasn’t just a big leap in the world of e-readers, but customer service as well. The point is to make it s easy as possible for the customer to get help from your support team. Make Your Customer Support Hotline Google Friendly.

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7 CX and Brand Perception Lessons For Supermarket Chains in the Time of COVID-19

Maru Group

Supporting & alleviating the strain for employees. Companies that understand the importance of employee satisfaction, health and safety, and how it correlates with positive customer experiences, recognize this challenge and are acting accordingly to provide support.

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Top Web Development Companies in Vietnam for Your Consideration

CSM Magazine

Their portfolio includes everything from e-commerce platforms to corporate websites and custom web apps. KMS Technology Founded in 2009, KMS Technology is a leading inside-outsourcing company with a strength in web development. They are reputed for exacting attention to detail and uncompromising quality.

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Podcast: How Customer Service Has Transformed in the Last 20 Years with Brad Birnbaum

Kustomer

As Chief Technology Officer and Executive Vice President of Product Development, he helped create the first chat tool used for customer support. He decided to create what customer service agents were looking for and founded Kustomer, a company dedicated to creating a modern customer support tool for the 21st century.

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Voice of Customer Maturity: Ultimate Guide

ClearAction

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. This allowed CX insights (the workshop findings) to be top-of-mind among managers in every business unit and support function as they embarked on their strategic plans.