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The Importance of Employee Loyalty in the Workplace

InMoment XI

We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Metlife had similar findings in its 2011 Annual U.S. Profit and growth are stimulated primarily by customer loyalty.

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Understand Customers’ Lives & Connect to Customer Behavior

Customer Bliss

Leaders will be able to understand customers’ lives with a connection to customer behavior and growth, as well as to the data. This common path will galvanize leaders to focus on the few key areas of improvement connected to customer growth, driving greater results and increased understanding of this work.

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Understand Customers’ Lives & Connect to Customer Behavior

Customer Bliss

Leaders will be able to understand customers’ lives with a connection to customer behavior and growth, as well as to the data. This common path will galvanize leaders to focus on the few key areas of improvement connected to customer growth, driving greater results and increased understanding of this work.

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The Beautiful Intersection of Content and Customer Experience

Experience Investigators by 360Connext

She is the author of Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content and co-author of the best-selling Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (Wiley 2011). Want a full workup on her?

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CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence

eglobalis

Tim Cook, who succeeded Steve Jobs as CEO in 2011, currently leads Apple. By fostering a cohesive and user-friendly ecosystem, Apple ensures that its customers remain deeply connected to the brand. The emotional connection is further strengthened by Apple’s customer-centric approach and consistent quality.

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How To Expand Your C-Suite Without Creating New Silos

Experience Investigators by 360Connext

And yet… In 2011, Forrester reported more than half of Chief Customer Officers were not included in their company’s executive management teams. One of the most challenging aspects of customer experience is setting boundaries around duties within organizations.

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Customer Experience Is… What, Exactly?

Experience Investigators by 360Connext

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. What can we do to help our employees understand their connection to the customer? They will carry those emotions with them as they tell their spouses about how YOUR BUSINESS ruined their days. Don’t believe me?