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The Importance of Employee Loyalty in the Workplace

InMoment XI

Leaders who genuinely care about their people—who are “plugged in” to their organizations and listen to their employees for suggestions on how to improve—will develop corporate cultures that naturally support the concept of the Service-Profit Chain. Metlife had similar findings in its 2011 Annual U.S.

Loyalty 435
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Why Good Customer Experience Starts With Your Internal Culture

Customer Bliss

Good Customer Experience Starts With Your Internal Culture. This required an internal culture change. . This requires an internal culture change. Leslie helped guide the company and clients through the economic downturn and a period of regulatory changes before accepting her current role in 2011. Click To Tweet.

Culture 147
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Customer Experience Is… What, Exactly?

Experience Investigators by 360Connext

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. Customer-centric Culture & Communications. It’s HR and communications executives who understand they have a culture that ignores the customer. And much of that culture starts with communication.

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How To Expand Your C-Suite Without Creating New Silos

Experience Investigators by 360Connext

And yet… In 2011, Forrester reported more than half of Chief Customer Officers were not included in their company’s executive management teams. Blog Culture Customer Experience Featured c-suite leadership linkedin' And now, with the rise of moving businesses to become more digital, the intersection is more daunting.

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CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence

eglobalis

Tim Cook, who succeeded Steve Jobs as CEO in 2011, currently leads Apple. Compared to other cultures known for their innovation, such as the USA and Germany, Samsung’s pace of change is exceptional.

E-support 440
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Facebook Fines: Is Their Culture To Blame?

Beyond Philosophy

It reveals a lot about the focus of the culture at Facebook, and it isn’t on protecting its user’s privacy. User Privacy concerns came to a head in 2011, when the Federal Trade Commission (FTC) accused them of not upholding their privacy policy of sharing private information publicly. appeared first on.

Culture 90
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Wells Fargo: A Lesson in Leadership & Culture Gone Awry

Experience Matters

During a period between 2011 and 2015, it is estimated that there were as many as 1.5 In case you missed this in the news, Wells Fargo is under investigation for opening fraudulent accounts for its customers. million deposit accounts and more than half a million credit card accounts opened inappropriately on behalf of customers.

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