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The Importance of Employee Loyalty in the Workplace

InMoment XI

Metlife had similar findings in its 2011 Annual U.S. InMoment was honored to appear as one of the 50 in 2011 as Mindshare Technologies, and we’re tremendously proud to have employees who are engaged, passionate about their work, creative, and committed to providing the highest quality of internal and external service.

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CX Titans: Samsung & Apple’s Rivalry and Collaboration for Excellence

eglobalis

Both brands have set benchmarks in innovation, design, and customer experience (CX), often drawing comparisons. Samsung’s mobile line of business, particularly the Galaxy series, has established itself as a leader in the global smartphone market, known for innovation and cutting-edge technology. Apple Apple Inc.,

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Customer Experience Is… What, Exactly?

Experience Investigators by 360Connext

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. They are the innovators. They will carry those emotions with them as they tell their spouses about how YOUR BUSINESS ruined their days. They will go out of their way to persuade people to avoid your offers. They are the visionaries.

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Now Customer Experience Professional Association is also in our DACH region in Germany, Switzerland and Austria and We Need Your Participation

eglobalis

Founded in 2011, the CXPA is the premier global non-profit international organization dedicated to the advancement and cultivation of the Customer Experience profession. Help to develop your unique Customer Experience, and creating innovative ideas, using design thinking and services design and other customer strategy design technics.

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Google’s Customer Experience Leadership, With Catherine Courage – CB59

Customer Bliss

She advocates a design-thinking approach, which focuses on customer empathy, experimentation, design, and innovation. Catherine co-authored the book “Understanding Your Users,” and is an active writer and speaker on customer empathy, innovation and design.

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Guest Post: Customer Experience: Expectation vs. Reality

ShepHyken

Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ). Expectation: Customers expect innovation. Customers expect constant innovation. We are in an era where a company’s innovative experiences are as important as the quality of its products.

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Modernizing the Library Experience, With Alison Circle – CB006

Customer Bliss

The work that Alison and the leadership team at Columbus (OH) Metropolitan Library has in fact been heralded around the world in their innovative approaches in this industry many might think is moving toward retirement. In that capacity she rebranded the organization and won over 20 national and international awards for her work.

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