2012 Customer Base Customer Retention 
Beyond Philosophy
NOVEMBER 10, 2014
The short version is that a study by the CFI group tracked the share prices of the leaders of the American Customer Satisfaction Index (ACSI) and the leaders National Customer Satisfaction Index, UK (NCSI) versus the broader markets. Keeping Customers results in a high increase in value. 50 Facts about Customer Experience.”
Ian Williams
MAY 13, 2016
Firstly, a significant proportion of their customer base were already regular switchers as a result of the impact of price comparison websites. Secondly, many of their other customers didn’t switch regularly because they couldn’t be bothered with the hassle of switching providers for the sake of a £30 – £50 pound saving per year.
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Customer Guru
AUGUST 21, 2018
DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. She has published the training e-manual “Five Steps To The More Loyal Customers” and has had numerous articles published and products produced on customer retention, satisfaction, and loyalty.
SurveySensum
JULY 9, 2024
So, let’s explore some of the factors responsible for such a high score and such a huge loyal customer base. Closing the Feedback Loop Back in 2012, Starbucks bought the bakery chain La Boulange for $100 million but unfortunately, that’s when its satisfaction rate fell 3% from the previous year. Fascinating, right?
Amity
AUGUST 5, 2016
"The only constant in Customer Success, really, is change." " How has your user base changed since you started at Achievers? Initially, our customer base was primarily made up of mid-market Canadian companies, and we’re so proud of that, being a Toronto startup. But like I said -- a LOT of meetings!
Amity
OCTOBER 31, 2016
I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.
ProProfs Chat
MAY 6, 2020
This is one of the biggest achievements for retailers to provide same-day delivery services to their customer base. Thus, the best decision on their part to provide seamless customer experience. Increasing customer retention rates by 5% increase in profits anywhere from 25% to 95%. (Sources: Bain & Company ) Tweet this.
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