2012 Customer Base Metrics 
GetFeedback
JUNE 3, 2019
In fact, in 2012, the Pew Research Center saw a response rate of just 9% to their surveys—a huge drop from the 36% completion rate they saw just 15 years earlier. If not, that is a key first step to making a customer service survey that speaks directly to their interest and compels them to participate. Know your customers .
Beyond Philosophy
NOVEMBER 10, 2014
The short version is that a study by the CFI group tracked the share prices of the leaders of the American Customer Satisfaction Index (ACSI) and the leaders National Customer Satisfaction Index, UK (NCSI) versus the broader markets. Your existing customers are far easier to upsell.
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Clarabridge
AUGUST 1, 2018
Clarabridge customers that are getting ahead of the game with this early access program include Swiss International Air Lines and General Mills. According to Forrester , the number of consumers that use messaging has increased by more than 50% since 2012.
InnerTrends
DECEMBER 2, 2019
A critical element for any experiment is to set the correct success metric. Choose winners based on immediate results (first order revenue, average order value) while also monitoring the experiment in the longer term via these other metrics. The question is, which revenue metric? Before you Begin. Lifetime value?
Amity
OCTOBER 31, 2016
It’s always fun for me to look back at customer reviews from those early years as all of them mention how amazingly reactive and supportive our customer support team was (and still is). In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team.
ClearAction
JANUARY 12, 2022
Self-reporting team recognition is quite powerful in evolving customer-centric culture. Cost savings, productivity improvements, and higher morale were enjoyed throughout Applied Materials and across the customer base. Examples of achievements that grew customer trust: 11. 16X reduction in customers’ time for service.
Amity
AUGUST 5, 2016
"The only constant in Customer Success, really, is change." " How has your user base changed since you started at Achievers? Initially, our customer base was primarily made up of mid-market Canadian companies, and we’re so proud of that, being a Toronto startup. But like I said -- a LOT of meetings!
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