2012 Customer Care Customer Success 
Customer Bliss
SEPTEMBER 27, 2018
“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.
Amity
OCTOBER 31, 2016
Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers. I’m the VP, Customer Success here at Uberflip.
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Lumoa
MAY 7, 2018
To understand that better, I talked to Jeff Gardner , Head of Platform Partnerships, former Director of Support and Customer Success at Intercom. Jeff joined Intercom as the 4th employee, customer support engineer, in 2012 and since then has built a large customer support and customer success team.
SurveySensum
JULY 14, 2020
Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].
Grade.us
JUNE 2, 2020
They would pivot again, selling their pay-per-call business to IAC in 2012. Interestingly, they’ve added what they call their “knowledge network” and incorporated their knowledge graph product, working to optimize customer platforms for Google’s knowledge graph.
Kustomer
OCTOBER 29, 2020
A customer obsessed brand starts with personalization. Actions such as knowing the customer by name, showing empathy towards their questions, and using customer data to tailor each experience results in better customer care. I don’t know if we’ve talked about it enough in the customer experience side.
Kustomer
OCTOBER 29, 2020
A customer obsessed brand starts with personalization. Actions such as knowing the customer by name, showing empathy towards their questions, and using customer data to tailor each experience results in better customer care. I don’t know if we’ve talked about it enough in the customer experience side.
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