2012 Customer Engagement Engagement 
Experience Investigators by 360Connext
OCTOBER 2, 2014
As customers, we are aware when experiences go really well or really not well. According to the 2012 American Express Global Customer Service Barometer , 75 percent of us say we’ve spent more with a company because of consistent positive customer service experiences. We feel valued and provide loyalty in return.
Experience Investigators by 360Connext
NOVEMBER 26, 2014
Image Credit: 401(K) 2012 via Creative Commons license. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
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ShepHyken
MARCH 25, 2025
It read: More like Dollar Convenience Club Theres nothing special about razor blades, but what makes Dollar Shave Club special is its customer experience model, which is built around convenience. When they first started selling razor blades in 2012, the subscription model was not as popular as it is today.
Beyond Philosophy
NOVEMBER 11, 2014
In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.
Joe Rawlinson
JUNE 17, 2015
With that in mind, here is a look at how you can provide attentive customer service while aggressively selling your product. The 2012 Echo Global Customer Service Barometer found that nearly a third of consumers felt that businesses were now less interested in providing quality customer service. Be Attentive.
Beyond Philosophy
NOVEMBER 10, 2014
So instead of writing philosophically about the importance of optimizing your Customer Experience to creating an emotional engagement that creates loyalty between your Customers and your organization like I usually do, I will limit this post to facts and figures.
Joe Rawlinson
JUNE 17, 2015
With that in mind, here is a look at how you can provide attentive customer service while aggressively selling your product. The 2012 Echo Global Customer Service Barometer found that nearly a third of consumers felt that businesses were now less interested in providing quality customer service. Be Attentive.
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