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I attended last night’s Oklahoma City Thunder game to participate in a ceremony awarding the NBA team’s partners with a CX Innovation Award from the CustomerExperienceProfessionals Association ( CXPA.org ). Actually, the Thunder won the award for its fan experience efforts.
Lincoln is a Customer Success Consultant, keynote speaker and co-author of the book “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”. He believes that customer success is the way to make customers stick to the brand longer, buy more and advocate for them.
XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel CustomerExperienceProfessional.
As a CustomerExperienceprofessional, do you find yourself struggling to show real results and tangible business outcomes? After roughly twenty years as a discrete discipline, CustomerExperience (CX) is still a difficult career in which to demonstrate business value.
They also demonstrate why it is so important for CX to be recognised as a PROFESSION – for the world to recognise that CX is not some fictional business fad, but a genuine, fact based professional occupation. It is because to become a CCXP you MUST possess the knowledge AND experience of utilising and applying a set of core competencies.
Devika Vittal is the Director of CustomerExperience at UAE Exchange. She is a seasoned customerexperienceprofessional with a demonstrated history of working in the financial services industry. Her expertise in this space helped UAE Exchange win two CustomerExperience Benchmarking Index Awards for 2014.
The CustomerExperienceProfessionals Association (CXPA) was established in 2011 to support and to advance the customerexperience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. I've been a member since 2012.
For more than 20 years, Bruce Temkin has been a central figure in the world of CX ( customerexperience ). From his influential thought leadership at Forrester, to founding the CustomerExperienceProfessionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX.’.
To gain some insight into the key lessons emerging from 2016 and what’s ahead for 2017, we asked a panel of 31 customer-focused marketers and CX pros to answer this question: “When it comes to customerexperience: now that we’re nearing the end of 2016, what have you learned and what will you do differently in preparing for 2017?”
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