ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference.

Culture 69

Culture Roadmap 2012 Customer Centricity 69

C3Centricity

APRIL 17, 2018

Everyone is talking about customer first strategies and why they are important. He spoke about the differences between customer focus and customer centricity and the often times confusion between the two terms. That is why I tend to speak about customer first rather than customer centricity these days.

Customer Centricity 118

Customer Centricity Innovation Airlines 2002 118

Michelli Experience

DECEMBER 23, 2015

According to Forrester Research, 93% of corporate leadership teams place customer experience improvement on their list of strategic priorities and 23% businesses have it in the number 1 position. Well, not exactly. Actually, not at all. However, the dealership experience in the United States (how do I put this delicately) ….was

Customer Experience 45

Customer Experience 2012 2014 Customer Satisfaction 45

ChurnZero

MARCH 3, 2020

Leading Customer Success Summit 2020 Date: April 8, 2020 Location: Portland, OR. The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. Since 2012, the annual INBOUND event has grown to 26,000+ attendees from over 110 countries.

2020 72

2020 Customer Success Events Workshop 72

ijgolding

JANUARY 24, 2017

From the first time I arrived in Abu Dhabi in 2012, to the my most recent trip to Dubai last week, it has always been clear that the region has a strong desire to satisfy – and often wow – the customer. As a customer, there is so much to be impressed by – whether you be in the United Arab Emirates, Oman, Qatar or Saudi Arabia.

Customer Experience 62

Customer Experience 2016 2012 Transportation 62

ChurnZero

FEBRUARY 1, 2019

“I believe Lucidworks has the tools to provide an incredible experience throughout the entire customer journey, and I’m really excited to be able to support a team that builds on that customer-focused outlook.”. Chris Sotudeh, VP, Global Services and Customer Success, Vbrick. You can find and follow Dave on LinkedIn. .

Chief Customer Officer 53

Chief Customer Officer 2019 Customer Success Leadership 53

Gainsight

JANUARY 18, 2021

With over 9,000 customers, they have seen immense growth over the past ten years. Lee has been with Rapid7 for seven years, beginning as their Vice President of Product, back in June of 2012. Having leadership that embraces the vision of the role of the Product is essential to customer success. No One Path to Success.

Innovation 52

Innovation Leadership Customer Centricity 2012 52

Beyond Philosophy

AUGUST 27, 2015

Samoa Air has been doing it since 2012. My point is airlines with these types of policies are not customer-focused, but operationally focused. Designing a Customer-Focused Process. After all, it’s the least they can do, as the passengers will already have their shoes off! Ryanair: The Start of the Decline?

Airlines 108

Airlines 2012 Transportation Books 108

Avaya

OCTOBER 25, 2017

In 2012, the company also debuted tablet-esque eATMs in branches across the U.S. Under the leadership of new CEO Michael Cameron, Suncorp, Australia’s fifth biggest lender is looking to evolve from traditional retail branches to one-stop shops for financial services. Suncorp’s New “Concept Stores”.

Banking 58

Banking Innovation Brands Financial 58

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Plans for 2017: Devote more resources to getting better real-time customer insight.

2016 111

2016 2017 Customer Experience Social Media 111