Customer Bliss
AUGUST 9, 2016
Additionally, she led in the development of a systematic framework for setting quantifiable service standards across product lines, measuring performance to standards, monitoring, and reporting results to senior leadership, employees, and the public. Right Brain – Left Brain Functionality. I’ve been doing this work since 1983.
Experience Investigators by 360Connext
NOVEMBER 26, 2014
Image Credit: 401(K) 2012 via Creative Commons license. Blog Communications Culture Customer Engagement Customer Experience customer service Featured customer engagement customer relationships leadership linkedin loyalty' When things go wrong (and nobody’s perfect), wouldn’t you rather have something in the bank?
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CX Accelerator
MAY 25, 2022
In 2012, she co-founded the blog, CustomerServiceLife.com. She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo. JENNEY DEMPSEY , a Southern California native, obtained her BA in English from San Diego State University.
CloudCherry
SEPTEMBER 1, 2019
Prior to joining Tethr , Matt was a Senior Partner and Global Head of Sales Force Effectiveness Solutions at Korn Ferry Hay Group and, before that, held numerous global leadership roles in research, product development and management for CEB, now Gartner.
Customer Bliss
SEPTEMBER 27, 2018
Once Lucy collected her feedback, she presented the state of Genesys to leadership by categorizing her findings into three categories: What’s your hill? What are you looking to climb? Why that hill? Strategy – what is the strategy to climb the hill? Understanding what will this mean for partners, resellers, and customers.
Customer Bliss
OCTOBER 10, 2017
Maury is a certified Customer Experience Management professional (CCXP), a graduate of Leadership Vancouver’s community leadership program and is a Chartered Board Director (C.Dir). Maury has phased out the work this way: 2012-2014: Closing the necessary gaps. Maury is very active in the community.
CX Journey
DECEMBER 11, 2018
In 2012, I wrote about his first book, Brand Integrity , and in 2013, I wrote about his second, Engaged! This book chronicles Bob's history with Barry-Wehmiller and, more importantly, his own epiphany about leadership, i.e., that leaders have an awesome responsibility over their employees and must treat people like people.
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