2012 NPS Omnichannel 
SurveySensum
JULY 9, 2024
And because of this experience, the coffee giant currently enjoys an NPS score of 77, one of the highest in the sector! Key Drivers of Starbucks NPS Score 1. Customer Service We all know the benefits of creating a quick, responsive, and omnichannel customer support channel. Launch Your Own NPS Program With SurveySensum!
Lumoa
MAY 7, 2018
Jeff joined Intercom as the 4th employee, customer support engineer, in 2012 and since then has built a large customer support and customer success team. At Intercom, we use NPS to measure customer loyalty and CSAT for customer support. I think NPS is a very helpful number. Feedback will let you dive deeper into it. “At
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Customer Guru
AUGUST 21, 2018
Its original version was the cornerstone of the 2012 book “Outside In: The Power of Putting Customers at the Center of Your Business.” He is a keynote speaker and through his NPS Loyalty Forum, he brought together, for the first time, business leaders from across the world to share best practices in creating a culture of customer advocacy.
SurveySparrow
APRIL 27, 2021
Omnichannel Response Collection . One of the most used and applauded features of SurveySparrow is its omnichannel experience management platform. Built-in NPS Module. If, as a leader, these questions are going in your head, you need to conduct an NPS survey, and SurveySparrow can help you do that. 2 Powerful NPS Module.
SurveySparrow
APRIL 27, 2021
Omnichannel Response Collection . One of the most used and applauded features of SurveySparrow is its omnichannel experience management platform. Built-in NPS Module. If, as a leader, these questions are going in your head, you need to conduct an NPS survey, and SurveySparrow can help you do that. 2 Powerful NPS Module.
SurveySensum
JULY 14, 2020
Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He founded Feedbackly, a customer feedback software in 2012, and CXForum, a CX network CX of CX professionals and companies to bring knowledge and methods together to create better experiences unconditionally in 2019. LinkedIn : [link].
BirdEye
AUGUST 9, 2024
Reputation: Customers speak FAQs on choosing Birdeye over Reputation Birdeye: The clear choice for multi-location reputation and social media management Birdeye: Key features and benefits An AI-first reputation and social media management platform for location-based businesses, Birdeye has been known for innovation and excellence since 2012.
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