ClearAction
MARCH 21, 2017
The database is diverse across geographies and industries, and the benchmark findings provide a practical roadmap for your organization’s progress in strengthening its customer culture. Konika Minolta Australia’s CEO, Dr. David Cooke, said this benchmarking and roadmap “created a sense in us for being far more collaborative.
ClearAction
MARCH 21, 2017
The database is diverse across geographies and industries, and the benchmark findings provide a practical roadmap for your organization’s progress in strengthening its customer culture. Konika Minolta Australia’s CEO, Dr. David Cooke, said this benchmarking and roadmap “created a sense in us for being far more collaborative.
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Daniel Group
APRIL 5, 2023
And so Navistar, International Trucks, IC Bus, we actually… We had some challenges on some in engine performance probably about 2012. So it’s been a good roadmap of what we’re doing together. Trish Reed: Yes, well, I think like everything, it’s a journey, right?
Amity
OCTOBER 31, 2016
In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team. We recently sat down to plan our 2-year roadmap from a product perspective and Customer Success had one of the most important seats at the table. And I think that’s how it should be.
ClearAction
JANUARY 12, 2022
As your roadmap and indices for customer-centered management capability, let’s review the alternative angles on Ease-of-Doing-Business and Ease-of-Work provided by this article series: Ease of Doing Business. 8 The Things Customers Can Do Better Than You , Harvard Business Review, Bill Lee, April 5, 2012.
Amity
FEBRUARY 10, 2017
I had a couple of related roles after that but it wasn’t until I joined Eloqua in 2011 that I encountered a customer success model that truly worked (editor's note: Eloqua was acquired by Oracle in 2012). It goes back to the pre-IPO Eloqua days, as Eloqua had always been a huge proponent of user sharing of information.
SuiteCX
NOVEMBER 3, 2015
Thought Leadership A study by Forrester Research and Watermark Consulting tracked the six-‐year stock performance of companies on Forrester’s Customer Experience Index.
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