ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. 2 Forrester Research, 2012. 91% of companies claim to be customer-focused, yet only 10% of customers agree 2.

Culture 88

Culture Roadmap 2012 Customer Centricity 88

ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. 2 Forrester Research, 2012. 91% of companies claim to be customer-focused, yet only 10% of customers agree 2.

Culture 69

Culture Roadmap 2012 Customer Centricity 69

Amity

FEBRUARY 10, 2017

I had a couple of related roles after that but it wasn’t until I joined Eloqua in 2011 that I encountered a customer success model that truly worked (editor's note: Eloqua was acquired by Oracle in 2012). Another driving factor of change in marketing is pressure to prove ROI.

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

BirdEye

AUGUST 9, 2024

Reputation: Customers speak FAQs on choosing Birdeye over Reputation Birdeye: The clear choice for multi-location reputation and social media management Birdeye: Key features and benefits An AI-first reputation and social media management platform for location-based businesses, Birdeye has been known for innovation and excellence since 2012.

Social Media 59

Social Media Multi-Channel Management Omnichannel 59

SurveySensum

JULY 14, 2020

He founded Feedbackly, a customer feedback software in 2012, and CXForum, a CX network CX of CX professionals and companies to bring knowledge and methods together to create better experiences unconditionally in 2019. Jaakko Männistö – Head Coach at CX Academy. Lead CX Analytics and Insights Manager at CenturyLink. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Gainsight

FEBRUARY 2, 2024

Teaching a new customer how to use your product is an excellent way to shape your product development roadmap. It’s not surprising that the first customer trainer at many SaaS startups is the founder of the company. However, one-on-one consulting has some downsides.

Seminar 52

Seminar Webinar Document Consulting 52

Grade.us

FEBRUARY 28, 2019

They were taking advantage of the lack of common knowledge regarding digital marketing best practices and how it all worked, without taking into account the potential ROI of the different services they were proposing. from our home office in 2012 and have gradually grown into a vibrant digital marketing agency with a staff of 20.".

Marketing 33

Marketing Social Media 2014 Consulting 33