2013, Customer Relationships and Innovation

Why Customer Support Email Should Be Considered Sacred

Experience Investigators by 360Connext

OCTOBER 1, 2014

How do you build customer relationships in today’s high-tech marketplace? Customers are casually dating competitors while we are constantly learning what makes them happy and trying to speak their language. Email is one of the few fertile grounds you have left for building customer relationships.

2013

2013 E-support 2014 Social Media

Improve Your Brand Image by… Losing Subscribers!?

Experience Investigators by 360Connext

APRIL 30, 2015

Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Microinteractions can be ghastly too and leave the customer with a bad impression so it's helpful to pay attention! Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013.

Brands

Brands 2013 2014 Retail

Tying the Knot on Top-Notch Customer Service

Experience Investigators by 360Connext

JANUARY 30, 2015

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013.

2013

2013 Customer Service E-support 2014

Spooky Calls-To-Action For Converting Visitors

Experience Investigators by 360Connext

OCTOBER 31, 2014

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013.

2013

2013 E-support 2014 Social Media

How food retailers can compete against Amazon’s Whole Foods and European grocers

Alida

JUNE 23, 2017

This move isn’t the company’s first foray in the grocery business—in the past, it introduced innovations like AmazonFresh, a delivery service, and Amazon Go, a register-less, grab-and-go store—but it is undoubtedly the biggest and most consequential to date. Contrary to popular belief, Amazon’s biggest competitive advantage is not innovation.

Retail

Retail Competitive Advantage 2013 Customer Centricity

Access Innovations Achieves 70 Per Cent Reduction in Paper with BigChange

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The back-office resource required to record, schedule and report on jobs has been reduced, which in turn results in better service for our customers. About BigChange.

Innovation

Innovation 2013 2018 Customer Relationship Management

Customers As Assets: Getting there quickly

Customer Bliss

JULY 19, 2016

It’s an unfortunate reality that many companies, despite the rise of CCO and CX work, still are not entirely clear how to value customers. Wharton (at UPenn) did research on S&P 500 Index companies from 1972 to 2013. It’s the same with customers as assets. They are: Customers as assets.

2013

2013 Leadership Customers Customer Centricity

BigChange Begins AI Developments with Productivity-Boosting Email Generator

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system. For more information visit [link].

2013

2013 2018 Customer Relationship Management 2020

BigChange Announces Walkthrough Guides to Ease New Software Roll-Out

CSM Magazine

OCTOBER 2, 2023

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. BigChange is an all-in-one job management system that typically replaces a series of separate systems.

2013

2013 2018 Customer Relationship Management 2020

Specialised Fire & Security Detects a BigChange in Customer Service

CSM Magazine

SEPTEMBER 11, 2024

. “This means that every member of the team can spend time with our customers, understanding their requirements and working with them to design, install and support a system that fulfils all of their needs.”

Customer Service

Customer Service 2013 2018 Customer Relationship Management

BigChange Drives Expansion at Grounds Maintenance Company Greenskape

CSM Magazine

JULY 26, 2022

” Using the BigChange job management platform , which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, Greenskape has transformed its business management.

2013

2013 2018 Customer Relationship Management 2020

BigChange Lifts the Weight of Job Management for Upholstery2u

CSM Magazine

JULY 12, 2022

Since implementing the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence , in one simple to use and easy to integrate platform, Upholstery2u has streamlined workflows throughout the business.

Management

Management 2013 2018 Customer Relationship Management

Envirocare Transforms Grounds Maintenance Services with BigChange Tech

CSM Magazine

JULY 6, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. Envirocare has received 11 consecutive RoSPA Gold Awards for health and safety and prides itself on the quality of care it delivers. About BigChange.

2013

2013 2018 Customer Relationship Management 2020

Four Ways to Increase Meaningful Interactions with Your Customers

CSM Magazine

NOVEMBER 7, 2018

Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.

Interaction

Interaction Telecommunications 2018 2013

GEM Rolls-Out BigChange Mobile Tech for Building Services Contracts

CSM Magazine

JULY 11, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, GEM has transformed the way it manages and reports on contracts.

2018

2018 2013 Customer Relationship Management 2020

5 Keys to Customer Experience for the Future

ClearAction

SEPTEMBER 28, 2015

Here are 5 words representing successful customer experience management (CXM) in the future: 1) Context. 1) Customer Experience Excellence as a Context. Focusing on the customers' goals can make a huge difference in what we can achieve through CXM. Let's learn from the latter. 2) Outside-In. 3) Patterns. 5) Momentum.

Customer Experience

Customer Experience 2015 ROI Customer Experience Management

Green Spark Environmental Cleans Up Job Management with BigChange

CSM Magazine

MARCH 14, 2024

Using the BigChange job management system, which incorporates a tools mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence in one system, Green Spark has embraced technology to support sustainable business growth. .

Management

Management E-support 2018 2013

Blade Roofing Rolls-Out BigChange Field Service System and Mobile App

CSM Magazine

OCTOBER 5, 2023

“The system is powerful enough to enhance the customer experience and being able to produce month-to-month reporting for our clients and internal teams is providing valuable insight.” BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

2018

2018 2013 Customer Relationship Management 2020

Angloco Fights Job Management Fires with BigChange Field Service Tech

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.”

Management

Management 2018 2013 Customer Relationship Management

BigChange Launches Analytics Dashboards to Live Track Business Costs and Profit

CSM Magazine

JULY 17, 2023

The new Analytics Dashboards are part of the BigChange job management system which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , financial management and business intelligence.

2013

2013 2018 Customer Relationship Management 2020

BigChange Announces Awards to Honour Women in Field Service

CSM Magazine

MARCH 19, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. ” For further details on the BigChange awards and their significance in championing women’s causes, please click here.

2013

2013 2018 2020 2019

BigChange Automation Drives Growth at Morgans Plumbing and Heating

CSM Magazine

MARCH 1, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. About BigChange. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

2013

2013 2018 Customer Relationship Management 2020

Assured Fire and Security Boosts Growth with BigChange Mobile Tech

CSM Magazine

JULY 17, 2024

” Assured has been using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, for around 2 years during which time the business has grown significantly.

Customer Relationship Management

Customer Relationship Management 2018 2013 2020

Ferris Building Claims Restorer Deploys BigChange Job Management Software

CSM Magazine

SEPTEMBER 12, 2024

” Having made the switch to a BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Ferris has put the system at the centre of its future growth plans.

Management

Management 2018 2013 Customer Relationship Management

D2 Launches Facilities Management Division with BigChange

CSM Magazine

MARCH 27, 2024

D2 Facilities selected the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance , and business intelligence as it was user friendly yet offered the functionality and professional presentation required.

Management

Management 2018 2013 Customer Relationship Management

BigChange Job Management System Crucial for Engineering Company’s Growth

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years. .

Management

Management 2018 2013 Customer Relationship Management

BigChange Facilitates Business Transformation for Pinnacle Group

CSM Magazine

JANUARY 17, 2022

Since implementing the complete job management solution, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , financial management and business intelligence in one simple to use and easy to integrate platform, Pinnacle can record, monitor and control every task in real-time.

2018

2018 2013 Customer Relationship Management 2020

Taking the Pulse of the Automotive Customer Experience

ReviewTrackers

JULY 12, 2019

A 2013 poll commissioned by AutoTrader.com, meanwhile, found that 75 percent of the time that consumers devoted to buying a car was spent online. 63 percent of respondents said that data analytics allow them to more accurately predict customer needs and desires. Customer experience is the key to creating value in automotive.

Automotive

Automotive Customer Experience Social Media Customer Relationship Management

BigChange App Alerts Drivers to ULEZ and Other Restricted Zones

CSM Magazine

OCTOBER 19, 2023

BigChange is a cloud-based ‘6 in 1’ solution incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system.

2013

2013 2018 Customer Relationship Management 2020

BigChange Customer Portal Opens the Door to Corporate Business for Service Firms

CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

2013

2013 2018 Customer Relationship Management Books

BigChange Smart Route Optimiser Promises to Reduce Operating Costs

CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

Travel

Travel 2013 2018 Customer Relationship Management

Chicago Glass Boosts Glass Polishing and Restoration Business with BigChange

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. About BigChange.

2020

2020 2013 2018 Customer Relationship Management

BigChange Elevates Green Ambitions for VM Elevators

CSM Magazine

JULY 4, 2022

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. “BigChange has been pivotal in helping us work towards a greener future,” Simon Whitbread concluded. ” About BigChange.

2008

2008 2013 2018 Customer Relationship Management

Dyno-Rod Roll Out BigChange Cloud and Mobile Tech

CSM Magazine

APRIL 21, 2022

Dyno-Rod implemented the BigChange platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence in one simple to use and easy to integrate platform, at the start of the pandemic when homeworking was first mandated.

2013

2013 2018 Customer Relationship Management 2020

BigChange Drives 6-Fold Growth at Fit-Out Specialist FSE UK

CSM Magazine

SEPTEMBER 28, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, FSE UK has created end-to-end digital workflows.

Books

Books 2018 Customer Relationship Management 2013

Citrus Group Stays Connected with BigChange Job Management Software

CSM Magazine

JUNE 5, 2024

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Citrus has automated many routine tasks.

Connections

Connections Management 2018 2013

Jet Wash Shop Boosts Growth with BigChange Mobile Workforce Tech

CSM Magazine

MARCH 7, 2024

Employing a team of nationwide engineers, fitters and customer service staff, the company has a showroom, workshops, spray shop and parts department at their headquarters in Halifax, West Yorkshire. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Automotive

Automotive 2018 2013 Customer Relationship Management

Lothian Vulcanising Services Breaks BigChange Record

CSM Magazine

JANUARY 12, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

2018

2018 2013 Customer Relationship Management 2020

Baydale Transforms Stock Management Using BigChange Job Management System

CSM Magazine

OCTOBER 23, 2024

” One of Baydale’s primary objectives for implementing the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, was control and visibility of its mobile workforce.

Management

Management 2018 Customer Relationship Management 2013

EnviroVent Boosts Productvity with BigChange Field Service Tech

CSM Magazine

MAY 16, 2024

The planning team loves it, the engineers and installers have embraced it, I wonder how we lived without it, and our customers are amazed at the information and updates we share with them.” EnviroVent operates a modern purpose-built carbon neutral headquarters and is dedicated to innovation, sustainability and taking care of its people.

2018

2018 Customer Relationship Management E-support 2013

BigChange Supports Business Growth at ECO Providers

CSM Magazine

NOVEMBER 21, 2024

” Using BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one platform, ECO Providers has transformed the planning and management of complex, multi-team, energy saving projects.

2018

2018 Customer Relationship Management 2013 2020

Hodge Clemco Rolls-Out Paperless Working with BigChange Mobile Tech

CSM Magazine

JULY 10, 2023

Since rolling out the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , job finance and business intelligence , Hodge Clemco has quickly re-engineered many of its workflows.

2018

2018 2013 Customer Relationship Management 2020

Future Group Drives Productivity Gains with BigChange Job Management

CSM Magazine

FEBRUARY 23, 2023

The BigChange job management system, which incorporates customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , in one simple to use and easy to integrate solution has transformed the way Future manages its mobile operation. .

Management

Management 2018 2013 Customer Relationship Management

BigChange Helps Surface Repair Specialist Prymo Double Business

CSM Magazine

JANUARY 10, 2023

Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 1,900 field-based organisations around the world. “As a result, we have made people’s jobs easier so we have less problems. ” About BigChange.

2018

2018 2013 Customer Relationship Management 2020

Why Customer Support Email Should Be Considered Sacred

Improve Your Brand Image by… Losing Subscribers!?

Trending Sources

Tying the Knot on Top-Notch Customer Service

Spooky Calls-To-Action For Converting Visitors

How food retailers can compete against Amazon’s Whole Foods and European grocers

Access Innovations Achieves 70 Per Cent Reduction in Paper with BigChange

Customers As Assets: Getting there quickly

BigChange Begins AI Developments with Productivity-Boosting Email Generator

BigChange Announces Walkthrough Guides to Ease New Software Roll-Out

Specialised Fire & Security Detects a BigChange in Customer Service

BigChange Drives Expansion at Grounds Maintenance Company Greenskape

BigChange Lifts the Weight of Job Management for Upholstery2u

Envirocare Transforms Grounds Maintenance Services with BigChange Tech

Four Ways to Increase Meaningful Interactions with Your Customers

GEM Rolls-Out BigChange Mobile Tech for Building Services Contracts

5 Keys to Customer Experience for the Future

Green Spark Environmental Cleans Up Job Management with BigChange

Blade Roofing Rolls-Out BigChange Field Service System and Mobile App

Angloco Fights Job Management Fires with BigChange Field Service Tech

BigChange Launches Analytics Dashboards to Live Track Business Costs and Profit

BigChange Announces Awards to Honour Women in Field Service

BigChange Automation Drives Growth at Morgans Plumbing and Heating

Assured Fire and Security Boosts Growth with BigChange Mobile Tech

Ferris Building Claims Restorer Deploys BigChange Job Management Software

D2 Launches Facilities Management Division with BigChange

BigChange Job Management System Crucial for Engineering Company’s Growth

BigChange Facilitates Business Transformation for Pinnacle Group

Taking the Pulse of the Automotive Customer Experience

BigChange App Alerts Drivers to ULEZ and Other Restricted Zones

BigChange Customer Portal Opens the Door to Corporate Business for Service Firms

BigChange Smart Route Optimiser Promises to Reduce Operating Costs

Chicago Glass Boosts Glass Polishing and Restoration Business with BigChange

BigChange Elevates Green Ambitions for VM Elevators

Dyno-Rod Roll Out BigChange Cloud and Mobile Tech

BigChange Drives 6-Fold Growth at Fit-Out Specialist FSE UK

Citrus Group Stays Connected with BigChange Job Management Software

Jet Wash Shop Boosts Growth with BigChange Mobile Workforce Tech

Lothian Vulcanising Services Breaks BigChange Record

Baydale Transforms Stock Management Using BigChange Job Management System

EnviroVent Boosts Productvity with BigChange Field Service Tech

BigChange Supports Business Growth at ECO Providers

Hodge Clemco Rolls-Out Paperless Working with BigChange Mobile Tech

Future Group Drives Productivity Gains with BigChange Job Management

BigChange Helps Surface Repair Specialist Prymo Double Business

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