2014 Brands Customer Experience Professionals 
Experience Investigators by 360Connext
MARCH 24, 2015
Get real about your experience and brand. Kevin Gibson , Consumer Experience Leader, Humana, shared how Humana has been evolving their brand and the experience to match it. Improving customer experience starts with a commitment to change the culture. curtis kopf (@ckopf1) March 20, 2014.
Experience Investigators by 360Connext
OCTOBER 6, 2014
This led to more sharing beyond what the brand alone could do. Creating bite size pieces of content about your customer experience helps everyone – inside and outside of your organization – understand what experience you’d like to create. Happy Customer Experience Day!
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ijgolding
OCTOBER 21, 2014
The quote is in fact the very first line of the executive summary of this years Nunwood UK Customer Experience Excellence Report – a report that should be essential reading for any customer experience professional in the UK. Yet despite this, my opinion of their brand has not changed. Personalisation.
Bob Hayes
DECEMBER 29, 2014
I’ve counted the pageviews of each blog post for 2014 and present them here in my end-of-year summary. I was surprised that my blog post on the role of empathy in the customer experience received the most pageviews this year. blog posts for 2014 were: Got Empathy? : The top 10 B.O.B. They are interpreted by people.
ijgolding
SEPTEMBER 24, 2015
For the last six years, Nunwood (now a part of the KPMG family) have been assessing how customer centric well known brands are across three continents. It was a sentiment I very much agreed with – you can read more about the 2014 results here. Rather, a brand is what a brand does. Powerful stuff.
Experience Matters
OCTOBER 14, 2014
One of the highlights of the webinar was when Cannon said that “ customer experience is the new marketing ” and is critical for fulfilling MBUSA’s brand promise, The Best or Nothing. Related: State of CX Management, 2014 ). Cannon mentioned that great leaders create culture that creates great customer experience.
Forrester
SEPTEMBER 29, 2014
There''s something extra cool about a brand that''s been around since 1864, and yet runs neck-and-neck with Amazon in our UK customer experience rankings. Translation: Great customer experience doesn''t have to mean high prices.).
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