Remove 2014 Remove Culture Remove Customer Centricity
article thumbnail

10 Must-Reads for a Better Customer Experience in 2015

Experience Investigators by 360Connext

We had a great 2014 but more importantly, customers did, too! Leaders of all types of organizations began to walk the talk around improving their customer experience. What Does it Take to Be a Customer Focused Organization? As we scale our businesses, our focus on customers can become seriously threatened.

2015 300
article thumbnail

Mastering Customer-Centric Culture: The 5 Essential Disciplines

PeopleMetrics

Culture is the new black. Culture” took home the prize in 2014. Apparently, throughout the year, hundreds of thousands of people were looking for clarity in the broad, nebulous notion of culture. The customer experience (CX) space has experienced a similar trend. customer feedback leads to internal improvements).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Ways to Instill Customer Focused Values Throughout your Organization

Experience Investigators by 360Connext

Customercentric culture is all about being proactive. If customers are complaining about the same issue over and over again, it’s time to figure out what’s really going on. Creating a customer-centric organization from the inside out requires serious word-of-mouth messaging. Happy Customer Experience Day!

article thumbnail

Customer Experience: Summing Up 2014

Maz Iqbal

In my view, this is particularly so in nations-cultures with a strong Protestant-Calvinist influence. Summing Up The State of Customer Experience As At 2014. What would you do if you were truly customer-centric and committed to putting the right customer experience (of walking) in place?

2014 99
article thumbnail

How To Expand Your C-Suite Without Creating New Silos

Experience Investigators by 360Connext

And yet… In 2011, Forrester reported more than half of Chief Customer Officers were not included in their company’s executive management teams. Some predictions forecast 1 in 4 will recruit a Chief Digital Officer by the end of 2014. If the leadership is referring to shareholders exclusively, the customers are forgotten.

article thumbnail

How to Build a Strong Customer Service Culture

Help Scout

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to those beliefs.

Culture 139
article thumbnail

2015 Brand Ambassador Award Winners: Lessons in Customer Centricity

PeopleMetrics

These individuals received the most customer recognition through PeopleMetrics customer experience software in 2014, proving their consistency in going above and beyond to deliver for customers. Brand Ambassadors focus on the people-side of business, which can be seen in the amount of customer recognition they generate.