2014 Customer Engagement Customer Relationship Management 
Beyond Philosophy
MARCH 16, 2015
Customer Experience continued to be a dominant business issue throughout the world in 2014. They are all working to improve their Customer Experience. I can say with confidence the Customer Experience concept is now a worldwide phenomenon. We get many inquiries for our services globally.
Eptica
JANUARY 6, 2016
What are the 4 key attributes of successful customer engagement? Showing the consistent appeal of evergreen content, this post from 2014 continues to attract many readers. To find out more click here. What are the factors affecting channel choice? Have a very Happy New Year and here’s to a successful 2016!
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Influitive
MAY 15, 2015
According to The Community Roundtable’s 2014 State of Community Management , there are two things the best-in-class communities have in common: 85 percent can measure their community’s value, and 76 percent have clear resourced roadmaps, which outline the financial and staffing resources needed reach their community goals.
SurveySensum
JULY 14, 2020
Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
ProProfs Chat
AUGUST 8, 2019
In 2014, Consumer Reports claimed that burgers by McDonald’s taste dead in comparison to other chains. To be customer-obsessed and serve them the way they expect a brand to serve them, requires in-depth knowledge on them and their activities with the brand. Build Excellent Customer Experience. Orders had errors. Taste Issues.
SmartKarrot
JANUARY 18, 2022
The real-time data provided by VTION provides valuable insights that help marketers and advertisers understand customer behaviors. Found by Girish Mathrubootham and Shan Krishnasam in 2010, Freshworks specializes in providing SaaS customer engagement solutions to businesses of all sizes. Freshworks. CloudCherry.
SmartKarrot
JULY 27, 2020
The 10 Principles Behind Great Customer Experiences – Penned by Matt Watkinson, this book bagged the CMI Management Book of 2014 award as well as the Innovative & Entrepreneurship Category at CMI Awards 2014. Chief Customer Officer 2.0: It is worth giving a dive in. LinkedIn Groups.
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