2014 Customer Relationship Management Social Media 
Experience Investigators by 360Connext
NOVEMBER 20, 2014
Annie has been specializing in the field of Customer Experience Management for over ten years, but has dabbled in lots of different parts of business. She has spoken at several conferences over the years on B2B and B2C social strategies and online reputation management.
Win the Customer
JANUARY 1, 2016
Customer relationship management systems are now merging with social media capabilities enabling organizations to build stronger relationship with customers. Ideaforce and Igloo’s Customer Community are examples. Examples are blogs, discussion forums, Facebook and Twitter.
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Joe Rawlinson
AUGUST 9, 2017
Use customer relationship management software to apply analytics to your own customers and extend personalized offers based on their behavior. Use social media channels to keep in touch with your customers and stay engaged. Live chat is another technology you can use to improve customer experience.
Win the Customer
APRIL 6, 2017
Customer relationship management software has become an essential sales tool for businesses. percent from 2014 to 2015, from $23.4 Social Integration. Today’s contact lists also include social media contacts, making social integration an essential feature of an effective CRM tool.
ReviewTrackers
JULY 12, 2019
According to a 2014 study by J.D. The top five data sources being used by companies to better understand and manage the customer experience are: 1) customer databases, 2) digital channels (website, mobile, apps, review sites, etc.), Customer experience is the key to creating value in automotive.
ReviewTrackers
JULY 12, 2019
According to a 2014 study by J.D. The top five data sources being used by companies to better understand and manage the customer experience are: 1) customer databases, 2) digital channels (website, mobile, apps, review sites, etc.), Customer experience is the key to creating value in automotive.
Eptica
JANUARY 6, 2016
How to handle customer service complaints on social media Social media has provided a powerful new channel for consumers to interact with – and complain about – brands. What are the 4 key attributes of successful customer engagement? Read the full post here.
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