2015 Culture Customer Experience Professionals 
Experience Matters
OCTOBER 7, 2015
Yesterday was a great day, as Temkin Group joined customer experience professionals around the world in celebrating Customer Experience Day 2015. Since Temkin Group labelled 2015 as the Year of the Employee for customer experience, we carried that theme into our CX Day 2015 activities.
Experience Investigators by 360Connext
MARCH 24, 2015
Mike Zarin (@zarin) March 24, 2015. It’s vital to get rid of acronyms and business speak so it doesn’t sneak into customer service conversations, sales calls, or customer conversations, because it inevitably will! Improving customer experience starts with a commitment to change the culture. So many answers!
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Experience Matters
MAY 12, 2015
We just published a Temkin Group report, The State of the CX Management, 2015. Here’s the executive summary: For the sixth straight year, Temkin Group surveyed nearly 200 large companies to evaluate the state of their Customer Experience (CX) management. This year we found an abundance of CX ambition and activity.
TechSee
JUNE 16, 2022
His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Follow on LinkedIn. Follow on LinkedIn.
Experience Matters
DECEMBER 15, 2015
In my post last year I named 2015 “ The Year of Employee.” In this environment, we expect to see: Culture Change Intensifying. Peter Drucker once said, “ Culture eats strategy for lunch.” We agree and believe that customer experience is a reflection an organization’s culture and operating processes.
Customer Bliss
JULY 4, 2017
Mark Slatin is the Director of Client Experience for Sandy Spring Bank. They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. Episode Overview. About Mark.
Customer Bliss
MARCH 30, 2017
Wendy’s opened their own customer experience lab, called 90 Degree Labs , in May 2015 in Columbus, OH. Interesting sidebar: Columbus might be one of the burgeoning capitals for customer experience labs, because it’s considered “the test market of the United States” because of how various cultures intersect there.).
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