2015 Customer Experience Professionals Innovation 
Experience Investigators by 360Connext
MARCH 24, 2015
Mike Zarin (@zarin) March 24, 2015. Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. Leaders often not aligned: what they want for the customer. So many answers!
Experience Investigators by 360Connext
JULY 24, 2015
Thanks to a gathering of some Chicago Customer Experience Professional Association members and guests recently, my brain swirled with what could be next for customer experience. Sprout Social (@SproutSocial) July 22, 2015. I’m lucky to have some conversations with smart people all across my industry.
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Customer Bliss
JULY 4, 2017
Mark Slatin is the Director of Client Experience for Sandy Spring Bank. They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. This helped them win the 2016 CX Innovation award. (I Episode Overview. About Mark.
Customer Bliss
MARCH 30, 2017
If you’re trying to solve for those issues, which many companies of the modern ecosystem are seemingly trying to do, then a customer experience lab might be a good bet. Inside the Wendy’s customer experience lab. Wendy’s opened their own customer experience lab, called 90 Degree Labs , in May 2015 in Columbus, OH.
Tricia Morris
DECEMBER 18, 2015
It’s easy when you’re asked about trends to talk about an innovative technology or feature you know is going to create a buzz. Sumair Dutta: The Service Council Chief Customer Officer and Former Aberdeen Customer Experience Analyst. Nancy Friedman: Customer Service Keynote Speaker and Trainer. •
ijgolding
SEPTEMBER 21, 2015
Continuous professional development never ends!! It is therefore of great value to me and all other Customer Experience Professionals that we are able to continually learn from each other – those who have been plying their trade for many years, as well as those who have only been in the thick of it more recently.
Forrester
MAY 2, 2015
And that means it's time to announce the confirmed list of speakers for our biggest event of the year: Forrester's Forum For Customer Experience Professionals in New York (CXNYC), June 16th and 17th. Scott Zimmer, head of design and innovation, Capital One. Because CXNYC 2015 is all about transformation.
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