2015 Innovation Voice of Customer 
OpinionLab
MARCH 12, 2015
When people hear the phrase “Voice of Customer” (VOC) they instantly think of surveys and comment cards deployed on their website. The problem is: if you think VOC as merely a provider of customer opinions, you are missing the real value of the technology. Customer Experience Management. Immediate Action. Final Thoughts.
Experience Matters
APRIL 7, 2015
Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. Confirmit’s commitment to fostering innovation is nothing new. Clarabridge. NICE Systems.
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CX Journey
AUGUST 4, 2015
Image courtesy of Celestine Chua Do you think that the speed of innovation is too fast for your customers? Do you know how your customers feel about the pace? So if you're not innovating for your customers, for whom are you innovating? or innovation? Is that truly innovation? or just right?
CX Journey
JANUARY 22, 2016
It was published on their blog on August 20, 2015. How do you drive innovation within your organization? When you're designing or redesigning your customer experience, it's critical to listen to - and understand - your customers, what they are trying to do, and how well it's going. What does that mean?
Waypoint Group
APRIL 21, 2015
Those who wish to become accredited can go through Customer Success University on Monday, May 11, and CS teams who would like hands-on applications and templates for enhancing voice of customer feedback can do so in our workshop on Thursday, May 14. Traveling with colleagues? Bring them too!
Second to None
MAY 15, 2018
The reason for that is its combination of impeccable design, innovative features, and superb branding. For example, Volkswagen, which was strategically and patiently nurturing its reputation as an environmentally conscious brand, suffered a heavy blow to its equity after the emissions scandal in 2015. distrust social media.
Second to None
FEBRUARY 22, 2019
Although emotion can be tricky to interpret, even for the customer, it is an instrumental factor in better understanding, and furthermore, better serving, your audience. [1] Understanding The Impact Of Emotion On Customer Experience. The post Emotion Plays a Major Role in Customer Experience appeared first on Second To None.
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