2015 Metrics Voice of Customer 
OpinionLab
MARCH 12, 2015
When people hear the phrase “Voice of Customer” (VOC) they instantly think of surveys and comment cards deployed on their website. The problem is: if you think VOC as merely a provider of customer opinions, you are missing the real value of the technology. Final Thoughts. Subscribe to the Stratigent WebSight newsletter here.
Experience Matters
APRIL 7, 2015
Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. Once again we had a great group of nominees, making the scoring difficult for the judges.
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Customer Bliss
NOVEMBER 7, 2017
In 2015, Ross accepted the newly created role of Vice President of Customer Experience for Hunter Douglas North America. Ross and his team addressed these boulders by forming councils to vet ideas and customers feedback as a sounding board. Find a common outcome metric for everyone to look at and use to gauge success.
Customer Bliss
NOVEMBER 7, 2017
In 2015, Ross accepted the newly created role of Vice President of Customer Experience for Hunter Douglas North America. Ross and his team addressed these boulders by forming councils to vet ideas and customers feedback as a sounding board. Find a common outcome metric for everyone to look at and use to gauge success.
Responsetek
MAY 7, 2018
In the first half of 2016, our clients with employees who are actively listening to the voice of the customer – employees who, on average, use the information at least every day or every other day – saw their average NPS or Overall Satisfaction scores (depending on the key metric used) increase by 8.3 Increased transparency.
Wootric
MAY 12, 2020
But the real power comes from additional segmentation by metrics that are important to your business. One of our SaaS customers has two unique user types — restaurant owners and the wait staff. That gut ‘voice of customer’ reaction complements all the behavioral tracking. For now, yes.
Second to None
MAY 15, 2018
For example, Volkswagen, which was strategically and patiently nurturing its reputation as an environmentally conscious brand, suffered a heavy blow to its equity after the emissions scandal in 2015. On the other hand, business owners who want to sell their brand are, logically, more interested in financial metrics.
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