Eptica

APRIL 18, 2016

Date: Monday, April 18, 2016 Hanging on for telecoms customer service. Author: Pauline Ashenden In the past telecoms has gained a reputation for poor customer service. Its latest data found that the total volume of telecoms and pay TV complaints decreased between Q3 and Q4 2015. Published on: April 18, 2016.

Customer Service 49

Customer Service Social Media 2015 2016 49

Provide Support

OCTOBER 7, 2015

It appears that the customer service sun is starting to rise and shine to both customers and companies around the world. The recent stats from 2015 U.S. Below are the 6 signposts showing a direction to reach this desirable and very fruitful state of customer service nirvana.

Customer Service 88

Customer Service Multi-Channel Social Media Customers 88

Comm100

JANUARY 14, 2016

A recent Vision Critical study shows that 84% of CIOs of customer-centric companies are focusing on improving mobile customer experiences. According to Forrester Research , 42% of the global population will own a smartphone by the end of 2015. Social Media Is a Powerful Support Platform. billion PC users.)

2016 0

2016 Customer Service Social Media 2015 0

Ecrion

MAY 17, 2019

Self-Service is Now Standard Customers would rather reference your company’s website or interact with an online assistant than call you with a question. In 2015, that number jumped to 81% and continues to rise. Do they most often find you on social media? Or, is email their preferred medium?

Customer Experience 64

Customer Experience E Commerce E-support 2012 64

BirdEye

OCTOBER 5, 2023

It develops from direct interactions, word-of-mouth, marketing, public relations, social media, and other channels. Example of brand perception measurement done smartly: A coffee chain sets KPIs, including customer satisfaction scores, social media engagement, and brand mentions. Ask for feedback on the changes.

Measurement 64

Measurement Brands Social Media Net Promoter Score 64

CSM Magazine

JANUARY 20, 2022

The call centre software tools that improve customer satisfaction. Many of us who have contacted a call centre can relate to the words of Adele in her 2015 chart-topping single Hello ? Bad communication down to excessive transfers and long queues can quickly lose customer interest. even in the age of social media.

Poor Customer Service 52

Poor Customer Service 2015 Social Media Customer Relationship Management 52

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? Manage Your Social Media.

E Commerce 67

E Commerce E-support Social Media Retail 67

Tricia Morris

NOVEMBER 13, 2015

For November and December 2015, U.S. More customers this year doing more shopping online, asking more questions and expecting better and faster service across more channels, including their smartphone. Feeling stressed already that your brand might wind up on the naughty list for customer service? Consider this.

2015 77

2015 Customer Service E Commerce E-support 77

Tricia Morris

DECEMBER 4, 2015

A chain heavy with disappointing customer service experiences drags on the organization not only in the customer’s memory, but through online reviews, social media and even media attention depending on severity and/or virality.

Presentation 63

Presentation Customer Service Airlines 2010 63