2016 Brand Values Customer Experience Loyalty 
Experience Matters
DECEMBER 15, 2015
With this post, I’m declaring 2016 “ The Year of Emotion.”. We agree and believe that customer experience is a reflection an organization’s culture and operating processes. As this happens, we recommend that more companies adopt what we call Customer Journey Thinking ©. Effort Metric Expanding.
Optimove
OCTOBER 15, 2024
Outlining the potential pitfalls of irresponsible AI and generative AI applications empowers marketers to implement best practices that enhance customer experiences while mitigating risks. Irresponsible use of AI in marketing can lead to ethical concerns, reputational damage, and negative customer experiences.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Smith+co CX
OCTOBER 19, 2017
Part one of a new series from Smith+Co exploring business value, communication and empathy. Another week, and another brand fails to live up to its values that promise so much. ” With such high customer experience aspirations, one has to question the degree of strategic intent that those statements were founded on.
Smith+co CX
JANUARY 21, 2016
I know I don’t just speak for myself when I say it’s good to see the back of those sleep-inducing articles that start with “Five predictions for 2016” and “2016 the year of the blah blah blah”. How to digitalise your digital digits in the digital year of 2016”. Everything starts and ends with your customer, and it always will.
Customer Alignment
NOVEMBER 14, 2017
In 2016, Ikea, Homebase and Asda also chose not to take part in Black Friday. Asda’s spokesman stated: “Following feedback from customers that they wanted low prices throughout the festive season and not just for one day, Asda took the decision to step away from Black Friday.” Game and Debenhams also fared well in 2016.
Eptica
DECEMBER 7, 2016
Date: Wednesday, December 7, 2016 The art of dating your customer in Asia Pacific. Published on: December 07, 2016. Author: Vincent Giraud Often when describing the customer relationship, companies talk about beating competitors to win and retain consumers. Share this page on: Tweet.
Stella Connect
JANUARY 30, 2017
Last month, at the National Retail Federation’s Big Show 2017 , we partnered with lululemon’s Guest Education Centre director Dave Pitsch to present “Lessons Learned from 2016 Holiday Shopping.”. Your Customer’s Point of View Is All That Matters. Great customer experiences are rooted in a customer-centric culture.
Expert insights. Personalized for you.
91 
Let's personalize your content