Alida
JULY 17, 2017
On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. Creating shared value is essential for developing an authentic brand and truly connecting with customers.
InMoment XI
OCTOBER 10, 2024
Social media usage is growing every year, and the rate at which consumers are using social media to interact with brands is increasing with it. To make sure your brand can benefit from the use of social media, you need to implement social media management. What is Social Media Management? Why is Social Media Management Important?
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InMoment XI
OCTOBER 30, 2024
Customers who feel valued are more inclined to renew policies and become loyal brand advocates. It gives insurance brands a leg-up on the competition. It boosts the insurer’s brand reputation. As a result, good customer experiences enhance an insurer’s brand reputation management efforts. Streamline workflows.
Beyond Philosophy
DECEMBER 25, 2017
So, celebrate your successes for 2017 but prepare for new challenges in 2018. As the hustle and bustle of 2017 come to a close, here is a list of our top ten Customer Experience concepts to get your new year off to an emotionally engaging start. Will the proactive approach to passenger experience pay off for the brand?
CloudCherry
JULY 25, 2018
The MIT Technology Review: Getting To Iconic report is based on surveys conducted with over 550 business executives at global firms—including retail, IT, logistics, healthcare, IT, and more— in over 30 countries between May and July 2017. Over 60% of them managed relatively large operations with more than $1 billion in annual revenue.
Alida
AUGUST 9, 2017
. — Kelvin (KC) Claveria (@kcclaveria) August 3, 2017. Despite all the talk about the so-called retail apocalypse , the retail futurist makes one thing clear: the store itself, the physical space owned by a brand, is not out of commission yet. .” Clarice Chin (@helloclaricec) August 3, 2017.
GetFeedback
JULY 24, 2018
In this age of hyperconnectivity , brands can engage their customers in more ways than ever, yet they’re failing to meet their needs. Some say customer experience is the perception customers have of a brand based on their interactions. Every brand may be different, but customers generally want and expect the same things.
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