2017 Customer Confidence Management 
ShepHyken
NOVEMBER 14, 2016
Be sure to read through the entire article as there are some good suggestions to focus on in 2017. 8 Realistic Customer Service Trends for 2017 by Sven Ri. Userlike) Predictions of customer service trends are best based on trends in consumer behavior: What platforms and technology are they adopting?
ReviewTrackers
APRIL 7, 2021
Bank Reputation Risk Management. Negative reputation, meanwhile, can drive away potential clients and increase customer churn. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Reputational Risk Management in Banking: Best Practices.
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ReviewTrackers
APRIL 2, 2019
Bank Reputation Risk Management. Negative reputation, meanwhile, can drive away potential clients and increase customer churn. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Reputational Risk Management in Banking: Best Practices.
ShepHyken
JULY 19, 2017
I just returned from Influence 2017 , the annual conference put on by the National Speakers Association. He shared an excellent customer service example that can be summed up this way: Trust your customers and they will trust you. And even worse than that, it was also insulting their honest customers.
Bold360
JANUARY 23, 2017
In large part because of the 2008 global financial crisis, customers are finding it increasingly hard to trust banks and similar services, which means they also need to regain and retain customer confidence. What will you be doing to transform your digitization process in 2017?
ShepHyken
SEPTEMBER 7, 2018
While there are tweaks you can make to your product approach that will create more trust with potential buyers, there’s also a huge resource you’re sitting on already: your existing customers. The problem is that many of the options for involving your customers can be time-consuming or ineffective.
Answer Dash
NOVEMBER 21, 2018
Forrester’s Global Customer Experience Index continues to find that most companies are rated as “poor” or “very poor”[1] year on year. Even the organisations that scored “good” in 2017 either fell in 2018 or didn’t improve. In order to future-proof their business, organisations need to be asking themselves not ‘what do customers want?’
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