One Millimeter Mindset

DECEMBER 12, 2018

Those of you who read my blog know that I work with organizations and associations like yours, who want to leverage a more profitable workforce to retain the customers and membership you work so hard to win. When pondering how to sustain your organization, moving forward, consider the content in this customer retention blog review.

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Customer Bliss

DECEMBER 28, 2017

The year is almost over, and I’m sure many of you are setting goals for 2018 if you haven’t done so already. As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. Look out for my 2018 predictions soon!

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2017 Blog Customer Experience Chief Customer Officer 141

Prophet

DECEMBER 21, 2018

Throughout the year we share insights, ideas and inspiration on our blog: Prophet Thinking. Prophet’s Top 15 Blog Posts of 2018 In case you missed any of these the first time around, […]. The post Prophet’s Top Blog Posts of 2018 appeared first on Brand and Marketing Consultancy | Prophet.

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2018 Blog Consulting Brands 45

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. So, as the December 2018 is coming to an end, it’s time to sum up a bit all the highlights of 2018. How we reached 100,000 unique views a month on LiveChat blog.

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2018 Blog B2B 2014 59

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

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2018 Blog Net Promoter Score Social Media 49

Wootric

DECEMBER 21, 2018

These are the articles that resonated the most with our readers in 2018. To all the customer experience professionals who have read our blog and engaged with us this year, thank you for championing customers’ voices and experiences in your organizations. Well, four more seasons have come and gone!

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Net Promoter Score 2018 Blog Article 56

Customer Bliss

NOVEMBER 9, 2017

I’d like to share some of the most popular and most-shared content from the Customer Bliss blog. As we look to 2018, we see that technology is impacting a lot of customer experience trends. These articles, though written some time ago, are still highly relevant, and apparently you think so too – so, let’s get to it!

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Blog Customer Experience 2017 2018 204

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? How to overcome those challenges? Customers want you to know them.

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2018 Customer Experience Competitive Advantage 2017 141

NICE inContact

DECEMBER 19, 2017

NICE inContact’s blog keeps you up to date on the hottest contact center trends – but with 3-4 posts a week, it may be hard to get to it all! I have put together a list of the “must reads” for 2017 leading into the new year that could help with your 2018 planning. The post Planning for 2018? Happy reading!

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2018 Blog 2017 Contact Center 48

OpinionLab

DECEMBER 18, 2018

While Cyber Monday 2018 was a huge success for online retailers, with U.S. This article was originally posted on the Verint blog. The post Key Learnings from Cyber Monday 2018 appeared first on OpinionLab. sales jumping 19.7% over 2017 to $7.9

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2018 Retail 2017 Consumers 60

OpinionLab

DECEMBER 18, 2018

While Cyber Monday 2018 was a huge success for online retailers, with U.S. This article was originally posted on the Verint blog. sales jumping 19.7% over 2017 to $7.9 billion according to Adobe , results could have been even higher if online retailers addressed key issues that are creating poor customer experiences.

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2018 Retail 2017 Consumers 60

Beyond Philosophy

JANUARY 8, 2018

My concerns only grow as we roll into 2018. The post Troublesome Trends & Predictions for 2018 appeared first on. However, for a while now, I have been writing about the decline and dilution of the discipline of Customer Experience. I can sum it up with two examples. Example #1: Relabeling Rather Than Revamping. BigIdeas2018.

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ChurnZero

SEPTEMBER 14, 2018

Check out our top ten Customer Success takeaways from INBOUND 2018. Jonathan Hsu (@jhsu98) September 5, 2018. – Turn questions asked into knowledge shared – blog #inbound18 pic.twitter.com/r8ofAD7shv. Sarah Goodall (@SarahGoodall) September 5, 2018. Thomas Buddendick (@T_Buddendick) September 5, 2018.

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2018 Customer Success Webinar Customer Retention 66

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. Click here to read the blog. Click here to read the blog.

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Webinar Blog Customer Success Net Promoter Score 71

Grade.us

DECEMBER 20, 2018

The Best Influencer Marketing Blogs of 2018. Visit this blog to find in-depth posts on everything influencer marketing. The Top 10 Breakout Influencers of 2018 2018’s Best Influencer Campaigns: 21 Case Studies On Top Brands, Influencers, and More 7 Tips For Designing the Perfect Sponsored Instagram Story.

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2018 Blog Article Marketing 47

ShepHyken

FEBRUARY 9, 2018

Read Shep’s latest Forbes Article: Business Lessons From NAMM 2018 And The Music Industry. The post Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

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Customer Service Training Blog Brands Customer Service 154

Provide Support

JANUARY 7, 2019

Provide Support Live Chat 2018 Success Story. 2018 year was very productive and rich for new features in Provide Support. Published in Provide Support Blog , 2019. The post Provide Support Live Chat Achievements in 2018 appeared first on Live Chat, Customer Service Blog | Provide Support. Read more.

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Experience Matters

APRIL 23, 2018

We released the 2018 Temkin Experience Ratings that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. As a follow-up, we published blog posts that examine the results for each of the 20 industries. Here’s a link to FAQ’s about the Ratings.

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2018 Transportation Airlines Hotels 63

Beyond the Arc

SEPTEMBER 25, 2018

Today we’re joined on the blog by David Gerbino (^DG) on the Beyond the Arc team. We blog live during all 80 of the onstage. The post FINOVATE FALL 2018: DAY 2 appeared first on Blog @beyondthearc.com. With 40 more fintech innovators hitting the stage, it should be another great day. Stay tuned!

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2018 Blog Innovation Banking 63

One Millimeter Mindset

NOVEMBER 22, 2018

On behalf of serving you, better and better, through each blog post. Starting in 2012, I realized that while my Sales Aerobics for Engineers® Blog continues to win awards, the blog focuses on far more than topics which are exclusively sales-related. My thanks, to you all, for these honors! is available on Amazon.com.

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2018 2014 2012 Customer Retention 67

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

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2018 Customer Journey Mapping Contact Center E Commerce 72

ShepHyken

JANUARY 25, 2019

Albert: 365+ Einstein-Inspired Brain Boosts, her 62nd book, was released by HRD Press in 2018. The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

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Customer Satisfaction Blog Books Customer Service Representative 117

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Check out the blog Dante wrote on why he’s bringing his team to Customer Success Summit. Christina Kosmowski. Head of Customer Success.

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2018 Customer Success 2011 Lifetime Customer 78

NICE inContact

MARCH 15, 2018

The Interactions 2018 agenda is built with you in mind, so you can deliver the most exceptional customer experience directly to your customers. With so much to see and do in three days, make sure to get the most out of your time at Interactions 2018 by planning in advance with the Interactions 2018 Agenda Preview !

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2018 Interaction Customer Experience Blog 48

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. How to overcome those challenges?

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2018 Customer Experience Customer Centricity Culture 129

ShepHyken

JANUARY 22, 2018

10 Customer Experience Mistakes You Need to Avoid in 2018 by Ronak Meghani. If it’s a “no” I immediately have a subject for another blog post. The post 5 Top Customer Service Articles For the Week of January 22, 2018 appeared first on Shep Hyken. Here are my top five picks from last week. I hope you’ll learn from them.

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2018 Article Customer Service Wireless 90

ShepHyken

SEPTEMBER 7, 2018

The data-based insights from our 2018 B2B Buying Disconnect report will show you why: Buyers don’t trust vendors. The post Guest Blog: How Your Customers Can Help You Build Credibility, Trust, and Confidence with Buyers appeared first on Shep Hyken. Those resources are: Product demos. This is a problem for vendors.

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Blog Demo 2018 Reference 82

transcosmos Information Systems

MARCH 20, 2018

Here are the top five trends for customer care service that will take your business to greater heights in 2018 and beyond: 1. billion people use at least one messaging channel on their smartphone this 2018. The post 5 Customer Service Trends to Get More Business Traction this 2018 appeared first on transcosmos.

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2018 Customer Service E Commerce E-support 76

ShepHyken

JUNE 15, 2018

Read Shep’s latest Forbes Articles: Business Bets On Technology In Las Vegas At PegaWorld 2018. The post Guest Blog: Customer Support Chatbots – Striking The Right Balance appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

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Blog Social Media 2017 Healthcare 76

Beyond the Arc

OCTOBER 2, 2018

The post Key learnings from Finovate Fall 2018 appeared first on Blog @beyondthearc.com. See the video below for insight on the ideas and trends we’ve seen emerge in the industry and the technology that’s driving these.

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2018 Blog Technology Insights 40

ShepHyken

APRIL 13, 2018

These reasons are reflected by the CCW Executive Report on Contact Center Priorities for 2018, where increasing the “voice of the customer” strategy is the #3 contact center priority this year. The post Guest Blog: Is Your Contact Center Using the Right Customer Feedback Tool? Social Media. appeared first on Shep Hyken.

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Contact Center Feedback Blog Customer Journey Mapping 82

ShepHyken

JUNE 8, 2018

In 2018 customer support spans so much more than help@yourcompany.com. Product developers made this a priority and rolled out the feature in February 2018. The post Guest Blog: Exceptional Customer Support Is Fresh, Not Canned appeared first on Shep Hyken. Responses like this one are pure gold! But the story didn’t end there.

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Blog Social Media 2018 2017 76

Oracle

JANUARY 17, 2018

In an interesting dichotomy of content marketing trends, popular content formats in 2018 will be a mix of interactive assets and long-form print pieces. Following is a brief summary of content formats that will be paramount in 2018. The first type—experiential content—brings high-levels of engagement and mimics live events. Live video.

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2018 Marketing 2025 Magazine 52

ShepHyken

MARCH 23, 2018

Recent findings in the Global Leadership Forecast 2018 found that companies that connected purpose to their mission statement outperformed other companies in their market by 42%. Situation : A top goal for 2018 is hiring key talent. Impact: Employees with an emotional connection to their work are more productive.

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Communication Blog Leadership Airlines 82

ShepHyken

DECEMBER 20, 2019

Salesforce conducted a survey in 2018. The post Guest Blog: Why Customer Experience Is Essential to Your Bottom Line appeared first on Shep Hyken. When we advocate for a business, we recommend it to other people. Positive recommendations are extremely valuable, helping businesses to grow. The results are eye-opening. •

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Blog Customer Experience Roadmap Financial 83

ShepHyken

MAY 28, 2018

My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. ICMI) We’re almost to the mid-point of 2018, and it still amazes me that many brands either have no social customer service or ineffective social customer service. by Sue Duris.

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2018 Article Customer Service Loyalty Programs 77

Talkdesk

DECEMBER 31, 2018

Here at Talkdesk, we’ve decided to take a moment to reflect back on 2018 as we’re about to enter a new year. There were many great ideas shared through blogs, conference sessions, webinars and more. The post 12 Insightful CX Posts from 2018 appeared first on Talkdesk.

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2018 Insights Contact Center 2019 46