Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? April 2018 CX Events and Conferences. Customer Contact East: A Frost & Sullivan Executive MindXchange. April 8 – 11, 2018. Oracle Modern Customer Experience. April 10 – 12, 2018. April 10 – 11, 2018.

2018 60

2018 Events 2019 Customer Experience 60

CSM Magazine

NOVEMBER 21, 2024

” Using BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one platform, ECO Providers has transformed the planning and management of complex, multi-team, energy saving projects.

2018 52

2018 Customer Relationship Management 2013 2020 52

John Paul

JULY 26, 2018

Because of this, technology has remained been behind-the-scenes. To stay relevant, concierge and customer loyalty companies must speed up the pace of innovation and adopt new strategies, while also striking the right balance between dedicated human interaction and digital automation. Modern technology is streamlining this process.

2018 45

2018 Technology Hospitality Hotels 45

Talkdesk

FEBRUARY 16, 2021

Even organizations that adopted substandard technology have experienced improved employee productivity, higher customer satisfaction (CSAT) scores and lower operating costs.

Contact Center 139

Contact Center Customer Experience Competitive Advantage Call Recording 139

CSM Magazine

DECEMBER 2, 2021

BigChange brings together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and business intelligence into one simple to use and easy to integrate platform. For more information please visit www.bigchange.com.

Technology 52

Technology 2018 2013 Customer Relationship Management 52

CSM Magazine

JANUARY 22, 2018

Building stronger customer experiences and unifying their digital and traditional channels will be a top priority for bankers in 2018, according to Computer Services, Inc.’s Banks utilizing these strategies will likely see the most growth throughout 2018.”. s annual Banking Priorities Executive Report.

Omnichannel 40

Omnichannel Banking 2018 Customer Experience 40

ShepHyken

FEBRUARY 9, 2018

Train your sales team using the right technology. Some key sales technology to consider are: Customer Relationship Management (CRM) software – this allows you to track and manage your customers as they move through the sales funnel.

Customer Service Training 161

Customer Service Training Blog Brands Customer Service 161

ShepHyken

MARCH 29, 2019

Advanced retailers have come to a realization that their managers, or agents, should rather focus on direct communication with customers and/or a balanced pricing strategy. Technology augments their expertise by handling routine tasks, analyzing enormous amounts of data, and providing market and customer insights.

Retail 110

Retail Blog E Commerce Customer Experience 110

CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

JULY 26, 2022

“However, before BigChange we didn’t use the latest technology. When I joined the business, I knew that if we wanted to protect existing contracts and secure new ones, we needed to be transparent in our service delivery and offer real-time digital customer reporting. For more information please visit www.bigchange.com.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

JULY 12, 2022

Gym equipment repair specialist Upholstery2u, is using the latest technology to streamline workflows and boost customer service levels. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Management 11

Management 2013 2018 Customer Relationship Management 11

CSM Magazine

JULY 6, 2022

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. Envirocare has received 11 consecutive RoSPA Gold Awards for health and safety and prides itself on the quality of care it delivers.

2013 59

2013 2018 Customer Relationship Management 2020 59

CSM Magazine

JULY 17, 2024

Assured Fire and Security, the Essex-based installer of electronic fire and security systems, is driving nationwide growth using the latest mobile working technology from BigChange. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 52

Customer Relationship Management 2018 2013 2020 52

CSM Magazine

JULY 11, 2024

” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one integrated platform, GEM has transformed the way it manages and reports on contracts.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

MARCH 25, 2024

” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system.

2013 52

2013 2018 Customer Relationship Management 2020 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

CSM Magazine

OCTOBER 5, 2023

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. From blocked gutters on a small property to full re-roofing on industrial premises, Blade has the expertise and experience to deliver projects on-time and on budget.

2018 59

2018 2013 Customer Relationship Management 2020 59

CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.” For more information please visit www.bigchange.com.

Management 59

Management 2018 2013 Customer Relationship Management 59

ChurnZero

JANUARY 8, 2021

Staci Satterwhite, Chief Customer Officer, Khoros. Staci brings over 25 years of technology experience to Khoros, including leadership roles at top services and sales companies like Microsoft, Vignette, HEALTHCAREfirst, and Dell. Jason Baldree, (First) Chief Customer Officer, Alida. Follow Ken on LinkedIn. .

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

Circular Edge

FEBRUARY 29, 2024

Held in Chicago, Illinois, April 10-12 at the McCormick Place convention center, Modern Customer Experience 2018 will bring together thousands of marketing, commerce, sales and customer service professionals to share best practices and insights on meeting the expectations of today’s empowered customers.

Sales 52

Sales 2018 Customer Relationship Management ROI 52

CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. As a cloud-based system, BigChange can be accessed anywhere through any internet-connected device.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

SEPTEMBER 12, 2024

” Having made the switch to a BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Ferris has put the system at the centre of its future growth plans.

Management 52

Management 2018 2013 Customer Relationship Management 52

Call Experts

MAY 30, 2019

Technology influences employees. The latest technologies have a significant impact on employee engagement. Social networking tools, instant feedback apps, customer relationship managers, and annual performance stats can help employees participate actively in the growth of a company. Do you have the answers?

Engagement 60

Engagement Call Center 2030 Contact Center 60

Second to None

MARCH 30, 2018

You can access the article by clicking here , or by reading below: This piece was originally published by AdWeek on March 30, 2018: “In 1997, I was flying out to San Jose, Calif., And this number will only keep growing as consumer behaviors evolve, driving brands to look to new technologies to solve those gaps.

Customer Experience 112

Customer Experience Airlines Brands Voice of Customer 112

CSM Magazine

MARCH 1, 2022

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. Morgans selected BigChange after an exhaustive market review of available solutions during which different packages were benchmarked against an extensive wish list of requirements.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

FEBRUARY 11, 2022

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. Access Innovation selected BigChange to replace an existing job control system. For more information please visit www.bigchange.com.

Innovation 52

Innovation 2013 2018 Customer Relationship Management 52

CSM Magazine

AUGUST 7, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , resource management , job finance and business intelligence , has meant that Crucial has been virtually paper free for more than 6 years.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

JANUARY 17, 2022

Pinnacle provides integrated Facilities Management across all sectors and the frontline operation makes around 1,400 call outs per day with an 80/20 split between scheduled and reactive. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

MARCH 30, 2022

AinsCo Fire and Security is using BigChange field service management software and mobile workforce management technology to drive business growth. Using the cloud-based platform, AinsCo has made efficiency gains across the board, reduced operational costs and improved customer service.

Transportation 52

Transportation 2018 2013 Customer Relationship Management 52

CSM Magazine

SEPTEMBER 28, 2023

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, FSE UK has created end-to-end digital workflows.

2018 59

2018 Books 2013 Customer Relationship Management 59

CSM Magazine

SEPTEMBER 11, 2024

This means we have the time to have proper conversations which means BigChange is enabling our relationship building and ensuring we stand out against the faceless competition.” The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Service 52

Customer Service 2013 2018 Customer Relationship Management 52

CSM Magazine

JUNE 5, 2024

Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Citrus has automated many routine tasks.

Connections 52

Connections Management 2018 2013 52

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. For more information, please visit www.bigchange.com.

2013 52

2013 2018 Customer Relationship Management 2020 52

CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app., For more information please visit www.bigchange.com.

2013 52

2013 2018 Customer Relationship Management Books 52

CSM Magazine

JUNE 22, 2023

In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4 BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence.

2013 52

2013 Travel 2018 Customer Relationship Management 52

CSM Magazine

DECEMBER 15, 2022

Chicago Glass has also introduced an Architectural Spraying Division to repair damaged metal framework on-site for its trade customers. From initial enquires logged in the CRM, quote production with customised documents, to the management of the enquiry, the sales process has been transformed with all information in one place.

2020 52

2020 2013 2018 Customer Relationship Management 52

CSM Magazine

JULY 4, 2022

The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. For more information please visit www.bigchange.com.

2008 52

2008 2013 2018 Customer Relationship Management 52