Acing Omnichannel Support in SaaS
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JULY 25, 2018
And how can businesses win back customer loyalty? That same data set reiterates the importance of personalization, too: 70% of B2C shoppers say a company’s understanding of their individual needs influences their loyalty, while that number goes up to 82% for B2B buyers. Desire for seamless omnichannel CX. Source: Invesp.
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