Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets]
Thematic
AUGUST 7, 2019
This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. Calculating the ROI of CX: The Complete Guide 2019 Chapter 1: Introduction – ROI or Die! Measure CX using a metric like NPS and identify its drivers.
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