2020 Related Topics 
eglobalis
NOVEMBER 14, 2020
Best Customer experience and Employee Experience experience Design Books of 2020 2021 List. The post Best Customer & Employee Experience Design Books 2020 2021 List appeared first on Eglobalis.
eglobalis
NOVEMBER 21, 2019
Customer Experience Best Books of 2019 -2020 Yearly List. The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis.
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eglobalis
OCTOBER 1, 2024
The post Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead appeared first on Eglobalis. This transformation enabled Tata Communications to strengthen its position as a global leader in digital infrastructure services, providing seamless experiences for its global B2B customers.
Experience Investigators by 360Connext
JANUARY 2, 2020
2020 – a year of vision ! 20 Customer Experience Commitments for 2020. Happy 2020! The post 20 CX Commitments for 2020 appeared first on Experience Investigators. I’m weirdly excited about this year. See what I did there?). This time of year is all about the BIG plans. I have total faith in you. You got this.
Advertiser: ZoomInfo
Is your team focused on building a reliable tech stack for 2020? Forward thinking sales leaders are starting to prioritize technology initiatives. As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster.
GetFeedback
MARCH 1, 2020
The six CX trends that you can't ignore in 2020.
Experience Investigators by 360Connext
JANUARY 28, 2020
According to Forrester’s 2020 Predictions , 1 in 4 customer experience professionals will lose their job this year. The post How Do You Solve 2020’s Most Common CX Problems? Anxiety is ramping up for senior leaders focused on customer experience, and it’s not difficult to understand why. Image credit: Forrester.
Advertiser: Vanilla Forums
2020 was a year unlike any we've seen in our lifetimes. Will these unprecedented times expedite the rise of branded communities? What can organizations do to ensure their business remains relevant? This year's Community Predictions has all the answers!
Speaker: Jared Johnson, Director of Product Strategy, Kin + Carta
Thursday August 13, 2020 11AM PDT, 2PM EST, 6PM GMT. How to factor new societal changes and customer behaviors into new continuum design. What is an omni-channel experience and how does it set the standard for CX.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Wednesday July 29th, 2020 11AM PST, 2PM EST, 6PM GMT. How to build and leverage authentic relationships with your customers. The types of benefits your customers can give you - reviews, referrals, references, and how to activate them.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Wednesday September 23, 2020 11AM PDT, 2PM EST, 6PM GMT The keys to making a solid business case for SLAs and empowerment. The four steps for implementing SLAs. A checklist for the seven components of a successful empowerment program.
Speaker: Dennis Snow, President, Snow & Associates
Wednesday, July 15 2020 11 AM PST, 2PM EST, 6PM GMT Inspire personal accountability in the workplace. Build “walk-through-fire” customer AND employee loyalty. Scale your customer success program without losing that personal touch.
Speaker: Bryan Horn, Founder, CS Solutions
Thursday, August 27 2020 11AM PST, 2PM EST, 6PM GMT Examples of both HORRIBLE and FANTASTIC customer interactions. Why employee empowerment is a proven ROI and will create lasting customers of your brand. The humanity of customer experience.
Speaker: Vanilla Forums
This is your chance to stay ahead of the trends for 2020, and hear from five of Vanilla Forums' community experts as they respond to your most pressing questions from the newly released 2020 Community Predictions ebook! Rise of the Branded Community Over Social Media. Who: Sophie Bujold, Founder, Cliqueworthy.
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What does 2020 look like for this industry? Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics.
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