2021 Brands Connections 
InMoment XI
FEBRUARY 3, 2022
If we were to sum up what brands need to know about Gen Z customer experience preferences (and employee experience preferences) in a few words it would go something like this: they’re different. Gen Z’s first exposure to your brand is likely via social media, and more specifically, through social media influencers. Revolutionary even.
InMoment XI
AUGUST 3, 2022
The causes and effects of employee churn are complicated, but the bottom line for brands and organizations the world over is simple: employee expectations have changed, and workplace cultures’ view of the employee experience must change as well. How We Got Here. That advice sounds obvious enough, right? Trajectory Takeoff.
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Experience Investigators by 360Connext
OCTOBER 5, 2021
It sometimes means starting small, but if you can find ways to connect with a few other change agents across the organization, that’s when things can build momentum. Customers will say a lot about your brand, but you have to be listening in the right places. The post Happy CX Day 2021!
InMoment XI
OCTOBER 24, 2024
Did you know that brands that invested in customer engagement saw an average revenue increase of 68%, with top-performing brands realizing a 123% increase in revenue? With acquisition costs at an all-time high, it has never been more important to engage your customers in a way that makes them lifelong fans of your brand.
Advertiser: Vanilla Forums
What does 2021 have in store for the community profession? Will these unprecedented times expedite the rise of branded communities? These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. 7 key trends to expect in 2021. Be prepared for 2021.
ShepHyken
MAY 10, 2021
15 Unique Ideas For Inspiring Brand Loyalty In 2021 by Expert Panel. Forbes) In this article, 15 members of the Forbes Agency Council share unique ideas for connecting with customers in a way that builds genuine trust and, in turn, brand loyalty in 2021. Customer expectations have changed (as in increased).
TechSee
MAY 19, 2021
Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency. COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. consumers required assistance during the pandemic.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
However, another under-the-radar resource can be utilized to create a similar degree of connection and drive the same kind of customer loyalty: Digital ordering platforms. With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Brands that connect with customers on a personal, emotional level will be more successful than others. Learn how to humanize your brand by embracing empathy, creativity and compassion to drive real results. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick.
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
He'll share his wisdom on building communities of maximum value and impact for your customers as our keynote speaker at Super Forum 2021. Absolutely: A pioneer in creating community connection and brand love for world-class companies like Apple and Mercedes Benz. Street cred? Best-selling author of The Art of the Start 2.0,
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