One Millimeter Mindset

JANUARY 28, 2021

The first month of 2021 is nearly completed. How will you wrestle with and leverage change for your professional innovation this year? These January professional innovation posts offer insights, strategy, tips, and pathways to get your career aligned with continuous change. 3 Ways to Avoid Professional Complacency in 2021.

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ShepHyken

JULY 19, 2021

Standing still at any point means competition, innovation, and more will eventually surpass you. To maintain retail success in 2021 retailers will need to continue optimizing their digital experience. This article includes a summary of some key points along with some stats from my 2021 Achieving Customer Amazement study.

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ShepHyken

JANUARY 25, 2021

My friend and innovation guru Josh Linkner has his version of the same principle, which he calls Rule 105. How will CX evolve in 2021? The post 5 Top Customer Service Articles For the Week of January 25, 2021 appeared first on Shep Hyken. Little improvements can add up to big wins. Follow on Twitter: @Hyken.

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ShepHyken

APRIL 26, 2021

9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. Top Customer Experience Resources to Follow in 2021 by MK Marketing.

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Talkdesk

DECEMBER 30, 2020

I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. Don’t settle for less than exceptional CX every day CX is critical to retaining and driving business and the mandate to improve it in 2021 will continue. Cheers to a much better year ahead!

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InMoment XI

SEPTEMBER 28, 2022

In 2019, I published a college textbook, “Business Creativity and Innovation: Perspectives and Best Practices”, which is now being used at several universities including in my classes as an adjunct professor at the University of North Florida. This is a belief I’m incredibly passionate about. Qualitative Research.

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TechSee

JANUARY 26, 2021

Customer service trends: Top predictions for 2021. More empathetic customer support is a critical trajectory for customer service in 2021. A recent survey by Aberdeen of 307 contact center leaders revealed a significant surge in remote work capabilities – a whopping 52% as of June 2020, and that is expected to increase through 2021.

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Experience Investigators by 360Connext

NOVEMBER 5, 2024

She’s a judge and mentor for the Harvard Innovation Labs and a professional advisor at the Martin Trust Center for MIT Entrepreneurship. She published her first book, Find Your Red Thread: Make Your Big Ideas Irresistible , in 2021.

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ChurnZero

JULY 27, 2021

ChurnZero is a finalist in the 2021 SaaS Awards Program in the category of Best SaaS Product for Customer Service/CRM. Now in its sixth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide, including the US, Canada, Australasia, EMEA and UK. About the SaaS Awards. Wix Answers.

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BirdEye

FEBRUARY 12, 2021

We’re well into 2021 and while a new year brings lots of change, some things remain the same. G2 2021 Best Software Awards. We’re proud to be listed among the top 100 platforms in G2’s 2021 Best Software Awards. Birdeye was also named as one of the top customer engagement platforms for 2021 by Crozdesk.

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Totango

DECEMBER 28, 2021

In our State of the Customer Success Industry and Salary Report for 2021 customers told us that their top challenges for 2021 included: Ability to scale and connect with more customers. 2021 Product Highlights in Review appeared first on Best Customer Success Blog: Articles for Enterprise Growth. ‍ .

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InMoment XI

JUNE 28, 2022

In its vendor profile of InMoment, Forrester states that the company’s acquisitions of MaritzCX in 2020 and Lexalytics in 2021 are “…paying off—the acquisitions beef up InMoment’s people-oriented text analytics capabilities and enable it to address all relevant use cases (beyond just VOC or CX analytics).” Forrester Research, Inc.

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eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. What is KMWorld Connect 2021? What is KMWorld Connect 2021? By improving knowledge flows and sharing among enterprise communities to speed decision making, innovation, and success, we can approach the future boldly and positively.”.

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TechSee

FEBRUARY 16, 2021

This is underlined by a January 2021 survey , where 65% of U.S. Going into 2021, new trends are emerging that are helping field services provide their customers with efficient service, while still keeping a firm eye on their bottom line in a challenging economic environment. Investment in remote support.

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ShepHyken

FEBRUARY 22, 2021

The state of customer-centricity after a year of monumental change: Predictions for 2021 and beyond by Greg Heist. Retail Customer Experience) Greg Heist, chief innovation officer at Gongos, Inc., Retail Customer Experience) Greg Heist, chief innovation officer at Gongos, Inc., Follow on Twitter: @Hyken.

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One Millimeter Mindset

JANUARY 5, 2021

Will you avoid falling into a pattern of professional complacency during 2021? Here are 3 ways to avoid professional complacency in 2021. Before you earn one more professional certification or degree, ask yourself how and why your education impacts your professional habits, mindset and innovation. One millimeter at a time.

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Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). Just a few years ago, this kind of innovation seemed out of reach for most retailers. Result : More loyal customers associate the brand with innovation, convenience, and reliability.

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One Millimeter Mindset

NOVEMBER 24, 2021

This month, review these three chewable one millimeter mindset blogs: posts freshly created throughout November 2021. Change Agent | Collaboration Catalyst | Complex Problem Solver | Professional Innovation | Cross Functional Leadership | Speaker, Consultant, Coach, Author |. As you digest your Thanksgiving meal (and leftovers!),

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ShepHyken

JANUARY 11, 2021

CMSWire) As we move forward into 2021 and beyond, these six words can provide a guideline for those of us in customer experience leadership positions, especially when thinking of ways to innovate and deliver the optimal experience for our customers. Digital Experience 2021: What do the CX Experts Say? (The Here are ten of them!

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Uniphore

JULY 30, 2021

On July 27th 2021, Uniphore and Jacada signed a definitive agreement according to which the two teams will become one. We hope that you’ll join us on this journey to innovate customer experience at record speed. We hope that you’ll join us on this journey to innovate customer experience at record speed.

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ShepHyken

JULY 26, 2021

Five Contact Center Innovations That Are Reshaping Customer Service by Kendal Rodgers. The post 5 Top Customer Service Articles of the Week 7-26-2021 appeared first on Shep Hyken. I enjoyed this article, which features eight strategies that get your customers to come back. Follow on Twitter: @Hyken.

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ChurnZero

OCTOBER 26, 2021

2021 SaaS Awards Announced – APPEALIE Honors The Very Best In Software. APPEALIE has announced the winners of the 2021 SaaS Awards and ChurnZero is honored to be recognized for the fifth year in a row. We’re honored by this distinction of Best Overall SaaS, which is judged by user feedback and product innovation.

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TechSee

NOVEMBER 20, 2017

From now to 2021, the chatbot market is expected to grow by 35% a year. The post Customer Service Innovation — How Chatbots are Evolving appeared first on Techsee. (source) : 27% of consumers worldwide are very interested in artificial intelligence based tools. 21% of consumers see chatbots as the easiest way to contact a business.

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Uniphore

NOVEMBER 17, 2021

November 17, 2021 — Uniphore , the leader in Conversational Automation, today announced it ranked 248 th on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27 th year. technology sector leader.

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One Millimeter Mindset

NOVEMBER 19, 2020

How can you purposefully navigate your team through end of 2020 into first quarter 2021? As you and your team participate in strategic planning for 2021, you find comfort in repeating these professional traditions. Except moving into 2021 together feels different, doesn’t it? And purposefully leverage your team’s story?

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ShepHyken

FEBRUARY 8, 2021

It proved to be, for many businesses, an accelerator of new processes and adaption of technology/innovation. 4 Ways Customer Experience Will Change in 2021 by Inge De Bleecker. CMSWire) Predicting what will happen in 2021 seems to be a fool’s errand given that the pandemic is still raging — but I’m going to give it a shot.

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ChurnZero

JANUARY 8, 2021

Based on our recent Customer Success Leadership Study (releasing early January 2021), 54% of survey respondents have a Chief Customer Officer (CCO) or Vice President (VP) of Customer Success as their highest Customer Success leadership position within their SaaS organization. Customer Success Around the Web.

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TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

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ShepHyken

SEPTEMBER 20, 2021

My Comment: The business word for 2021 is “empathy.” Fear of AI and AI Trends for 2021 by Kazimierz Rajnerowicz. Innovation & Tech Today) Most customers expect a quick response to their questions, and offering 24-hour support is the best way to make that happen. And that leaves operational leaders like you in a pinch.

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SAP Customer Experience

OCTOBER 20, 2021

Virtual November 30 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on SAP HANA native storage extension taking place virtually on November 30, 2021. Please find the current agenda for the workshop here. SAP HANA native storage extension (NSE) is a.

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Upstream Works

FEBRUARY 10, 2021

As 2021 unfolds, the stakes have never been higher for contact center leaders to invest in the right technologies. As a starting point for these decisions, here are three technologies your contact center needs in 2021. In many ways, an omnichannel agent desktop could be your most important contact center technology investment in 2021.

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Kustomer

NOVEMBER 12, 2021

Read on for our recap of Kustomer NOW 2021, What’s NOW and What’s NEXT in CX. Utilizing the Pandemic as a Launchpad for Innovation. What happened in 2020 – 2021 was that business leaders and entrepreneurs adopted the concept I call radical necessity,” said Raz. “So So what do I mean by that?

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Upstream Works

JANUARY 26, 2021

Meanwhile, customer expectations have also changed, forcing contact centers to adapt innovative technologies and prioritize digital transformation. The Accelerated Need for Digital CX in 2021. Embracing Contact Center AI in 2021. Contact centers of all sizes will have to continue to adapt to the new normal throughout 2021.

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CustomerSuccessBox

SEPTEMBER 7, 2021

Companies that believed in innovation are the ones that could grasp the opportunity and march ahead. 4 Adaptation and innovation will be the key factors for successful Customer Success teams. Customer Success teams need to adapt to new technologies and innovations. #5 And in all these -the common thread- Customer Success.

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TechSee

MARCH 7, 2023

Dr. Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.

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SurveySparrow

DECEMBER 6, 2021

In this article, we are going to look at 20 of the best HR conferences in 2021, both virtual and in-person conferences. Decoding Future HR 2021. WorkVision 2021. The Future of Diversity, Equity and Inclusion 2021. Impact 2021. AHRD 2021 Virtual Conference. Talent Acquisition Week.

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Oracle

DECEMBER 22, 2020

As 2020 draws to a close and we look forward to the renewed possibilities of 2021, let’s take a look back at this year’s biggest AI innovations. Here’s a closer look at the key innovations in AI that made a splash in 2020 and set the stage for future innovation in 2021 and beyond.

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