2022 B2B Customer Base Sales 
ShepHyken
DECEMBER 31, 2021
You create satisfied customers who are more likely to recommend your company to others. That means retention strategies not only help you keep existing customers but also help build your customer base. . 5 Customer Service Strategies That Improve Retention. Treat Customers as Equals .
BirdEye
MAY 15, 2023
When businesses use social media to communicate with their prospective customers and sell directly to them, the sale becomes a product of social selling. It can come across as assertive and intrusive since most people don’t welcome sales-forward interruptions in their life. Why does that happen?
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West Monroe
JANUARY 24, 2022
Despite some headwinds—including rising inflation, ongoing supply chain constraints that are hitting hardware businesses especially hard, and talent shortages, 2022 is shaping up to be another growth year for HT&S companies. We’ll examine some of the overarching trends affecting the high-tech & software industry in 2022.
Currency Alliance
DECEMBER 7, 2021
There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.
CSM Magazine
FEBRUARY 17, 2022
Increasingly, customers’ top priority in receiving customer service is empathy and product knowledge, as well as the ability to talk with someone who has experience with the customer base. Additionally, we’ll also see the automation pendulum swing towards more people-based solutions in key use cases.
Comm100
JUNE 5, 2024
We’ll cover smart strategies for timing your chat prompts, personalizing interactions based on what your customers are browsing, and offering timely assistance that turns hesitation into actual sales. The financial impact is substantial—billions of dollars in potential sales are lost each year.
Team Support
OCTOBER 27, 2022
Greater customer retention means greater annual returning revenue and increased opportunities for expansion and cross-sell. We’ve said it before but it bears reiterating, customer support is not a cost center. On that note, TeamSupport’s State of Support 2022 survey found that: 74% of revenue comes from existing customers.
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