2022 Innovation Insights 
InMoment XI
JUNE 28, 2022
Announcement #2: InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. Our next InMoment announcement covers a report by third-party analyst, Forrester, entitled “The Forrester Wave : People-Oriented Text Analytics Platforms, Q2, 2022.” Want to know more about these headlines? Forrester Research, Inc.
eglobalis
DECEMBER 17, 2024
Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.
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Experience Investigators by 360Connext
FEBRUARY 1, 2022
Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022. It also means tapping into their ideas around innovation for the customer experience. . Your CEO wants your organization to succeed. How many have you talked about?
TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. Analytics for insights Companies have finally grasped the hidden gem in customer analytics.
Speaker: Paul Weald, Contact Center Innovator
Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics. November 10th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT
TechSee
FEBRUARY 2, 2022
5 Innovative Call Center Technologies in 2022. As 2022 gets underway, new technologies are emerging that are helping call centers boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. Commitment to Social Networks. With 56.8%
InMoment XI
FEBRUARY 9, 2024
It’s driven, in part, by product innovation. They expect brands to understand them in turn, and then use those insights to deliver ultra personalized experiences, communications, and offers. Auto brands can tap into these insights to deliver personalized experiences throughout the entirety of the purchase journey.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Adoption and innovation are swift and ongoing. Employee/employer relationship insights to increase engagement. November 17th, 2022 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST Contact center operators have been buffeted by the pandemic, work-from-home initiatives, the great resignation, and quiet quitting.
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Furthermore, there's the growth of social commerce, evolution of omnichannel commerce, in-store transformation, and online/offline hybridization, all of which are becoming e-Commerce trends that will inevitably shape the 2022 innovation landscape. May 26th, 2022 at 9:30am PDT, 12:30pm EDT, 5:30pm BST
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition. How proper coaching can reduce agent burnout.
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